Dunkin Donuts - Manchester

Excellent encounter as usual from Dunks. I do not go here often, but I am rarely disappointed with any of the employees service. ????. Always there when an emergency muffin is needed ;0)

If i could do half a star, i would. Did an online order, and it took over 40 minutes to get an espresso drink finished. The store wasn?t slammed, but consistent with traffic, but no sense of direction. Staff was more focused on filling the creams/milksthan finishing orders. Lack of leadership, stations were dirty and covered in crumbs/splatters. I?m just done with this locationafter their update. Ever since then, their is no motivation and no-one cares.

Horrible service. The employees don?t represent the brand. Stretch of days and weeks where we would order an iced latte with skim milk and caramel swirl and they would forget the milk or the caramel swirl. The lobby would have a bunch of customerswaiting but only one employee dedicated to them. I get drive-thru is key and the online/ door dash orders but they don?t havecohesion. No communication. Just wish management would hire better, competent employees to fulfill service and put more emphasison pride. I rather go to the Dunks on elm street in the mobile gas station than here and they are smaller but everyone cares andcommunicates and is aware of customers waiting.

Sat in the drive through today morning to 4:10 while I saw 2 workers in the front smoking, business should open at 4. three of us waited and I had to go to work. I went to this place a few times and the old women who always make coffee always forget to put the cream or sugar in my coffee. most people ask for a sight and a sugar, as they forget one of them. I used to work at dünkin and it's so easy to follow the sticker and make a coffee right. I'm not going back here

At my old job I would always go to this place, even if there was a bit closer situation, because if I went on a donut and coffee run for my fellow workers, I knew that I would be able to kill 30 minutes at an hour once, with how slow they were where.