Dunkin' - Manchester

We just went to this dunkin donuts at around noon on 8.27.22 and waited 20 miin to get up to the window with only 2 cars in front of us. When getting to the window, we paid and then the girl was taking her time, laughing and socializing. Then she setdown our stuff in front of the window and walked away for another 3 min. We honked our horn, knocked on the window and whenshe opened the window with smerk on her face and still laughing she says said get out of my store . This girl needs sometraining on customer service by the window while our order sat there at the window and she was socializing. We were in a hugehurry and she caused us to miss our flight. This is the worst dunkin donuts ever and that girl, she had shorter dark black hairand a piercing so if the owner is reading this, I sure hope you take some action on this person.

The absolute slowest dunkies around. If you have no where to be by all means go here. Try to combat the slow drive thru and slow counter service by doing online ordering but unless it's a regular coffee they have no one checking if the order if 100%complete and you are missing stuff, so then u have to go to the counter and get stared at like a weirdo until finally someonehelps you. They also spend so much time just talking to each other instead of worrying about helping customers. Just becausethey are working all day doesn't mean I want to be there all day with them. Even at drive thru they get your stuff one at atime. Here's a straw. ...wait. ....here's your coffee.....wait. .....here's your food.

This restaurant is advertised to be open until 10:00 PM, but on multiple occasions, I've arrived shortly after 9:00 PM only to find it closed. Last night, when I faced this issue, I noticed two young adults sitting by the door on their phones. As I approached, one of them quickly pulled down the shades, which I found very unprofessional. Additionally, I use the online ordering feature in their app, but they don’t start preparing my order until I arrive. This completely undermines the convenience of online ordering.

**Management, Please Take Notice:** It's time to let go of the young girl working the drive-thru. She has piercings and is quite rude to customers. When I placed my order, she casually set my items at the window and then proceeded to joke with her coworkers, leaving everyone in the drive-thru line waiting for nearly 20 minutes while they played around. I had to get out of my car and knock on the glass since it was clear she was intentionally delaying service to minimize orders. When the line gets too long, cars start to leave, which is bad for business. When she finally came to the window, I told her that the delays needed to stop because it's not fair to hold up the line just to chat with her friends. She laughed and told me to "get the hell out of my lane." I plan to call corporate to report this and will also contact the owner or higher management, including the district manager.

I'm finished with this location. According to the Dunkin app, this site doesn't support mobile ordering, which means I can't earn points or redeem rewards. It completely defeats the purpose. I've seen that message the last three times I've tried to order. The last time, an employee mentioned it would be down "for a little while." However, a week feels a lot longer than "a little while." You've had your chance, and now I’ll be taking my business elsewhere. Today, I'm heading to Alltown Fresh.