St Ann's Well Cafe - Malvern Hills

Lovely place to sit and eat or drink situated next to a historical site St Ann's Well worth visiting. Plenty of choice with seating inside and out. Takes a food walk to get there up a hill but well worth it.

Disappointed to see yesterday no mask wearing by all three visible male staff members at the very time that Omicron is taking hold. I won't be going back here, but bringing my own picnic next time!

Lovely setting but very underwhelming drinks and cakes. Coffee was almost tasteless (I’m generally pretty easy to please with coffee, but on this occasion I agreed with my coffee aficionado husband), hot chocolate was decent but rather overpriced for the size, at £3 for a small one. Flapjack was fine but nothing special, chocolate fudge cake was on the dry side and not fudgy, and again a bit tasteless. Service was fine but not really friendly a smile would have been nice! Overall we felt it wasn’t good value for money and wished we’d gone elsewhere (sorry).

After a long and rather sweaty walk around the hills in the blistering heat, we made a stop at St Ann 's Well. I had researched it beforehand, with their own words on their website stating: We are 100% Vegetarian and offer a range of Vegan options . Emphasis on 'range '. We looked at the board, which had scribbly writing on it and things messily crossed out... The only vegan savoury option was an onion bhaji, of all things?! I asked if they offered sandwiches, baguettes, jacket potatoes or anything like that, and the miserable woman serving just said there 's the menu . Talk about service... The coffee was served in horrible disposable cups (the ones that go to landfil). There were vats of tomato ketchup and mayo sitting on a plastic table cloth. There were sheets of A4 stuck all over the walls with various things the owner had obviously made and printed, including something about comparing face masks with IQ. Know your audience for such a wonderful location, they haven 't used the space very well, they 're not offering much and it just left us feeling depressed. We went to sit down and realised they had no sun shade brollies, so quickly ate and left. What a misery. My suggestions if the sun is shining and it 's a weekend, you should know to expect more visitors, so have more food options. If you are going to claim you have a range of vegan options , make sure you actually do. Serve tea and coffee in pots and cups with saucers most vegetarians and vegans care for the environment so don 't like your throw away cups. Try to create a memorable experience for your guests, not one that leaves them feeling deflated.

Can there be a more idyllic cafe anywhere in Britain. To sit on the terrace and drink tea and eat cake on a sunny afternoon is a real treat to be savoured. How anyone can pass it by is a mystery to me