Whataburger - Malakoff

Ordered 2 meals for almost $30.00 and I'm not sure but I think the meat was actually cardboard and cold at that. The French fries were cold and tasted like they were made the day before. I will never go back to this location.

Where is the zero button?!?!?! Idk where to begin! We came in at 5:55am on 4/18/24. My husband ordered a breakfast platter and he asked “does it come with gravy?” She said yes. When the food came, no gravy. Not a big deal, we know that each Whataburger has their own rules on that. He goes to the counter to ask about gravy. All he was told was “sorry, I was wrong and I’m not honoring what I said” I went up to pay for the gravy and couldn’t understand why no one wanted to help him over $1.07? Not give him free gravy, but maybe “I’m sorry sir, I was mistaken but I can take your order for some?” Nope! Just we’re not doing it! Wait……you’re not serving a customer?! A gentleman by the name of “mark” (I’m assuming that was his name, since there was no name tag. And I’m assuming he was the manager on duty due to his pin striped shirt) but that is the name he gave me. He proceeded to start arguing with me saying “it’s whataburger, not me I can’t do anything “ here lies the issues……I DIDNT ASK FOR FREE GRAVY, I JUST WASNT ASKING FOR THE DISRESPECT OF NOT EVEN ASKING IF HE WANTED TO ORDER ANY. THEY JUST SAID NOPE MY BAD IT DOESNT COME WITH IT AND WE ARE NOT GOING TO GIVE IT TO YOU. I FINNNNNNNALLLLYYYYYY got his gravy!!! And yes……I paid for it $1.07 AND IM OK WITH THAT! But to treat someone in the manner he did is unacceptable! And then when we are walking out, he is hiding behind a half wall where all you can see his head. Antagonizing us!!!! Saying things like “why are you mad at me, because your husband got mad at you for not ordering gravy!” What??? My HUSBAND made the order!! I said “thats ok, I will be sending a message to the GM Tosha” his response “do whatever you want, I’m not going anywhere “ this is really sad if this store is allowing employees ESPECIALLY managers who are teaching that this behavior is aloud, to treat customers this way!! If he wouldn’t have started off so defensive and ASSUMING we where looking for something free (1.07) then NONE of this would’ve happened! EDIT: Mark the manager did not know that once I left the restaurant I still knew people inside. He proceeded to continue talking loudly about me to everyone calling me a Karen. All because I couldn’t understand why he didn’t offer to order us gravy, not give it to me for free. Let’s make sure that’s clear. I just wanted it to be offered TO PURCHASE. Not just blown off. I did not wanna have to argue with someone to pay what I needed to pay for this gravy. Kid-friendliness: Read above review

The French fries were cold and mushy. The WhataWings were terrible! Ordered Buffalo sauce flavor, and only 2 pieces had a tiny bit of sauce. Lots of fat/gristle. Ordered a justaburger w/cheese, and I asked for extra mustard and got no mustard. Also asked for lemon packets, but there wasn't any. I'm very disappointed! I almost never have issues with Whataburger. Stopped at this location while traveling and thought it would be good like many others I've been to. Definitely won't go to this particular location on my travels back home.

For the last three times I've been there I ordered the breakfast bowl and have been very disappointed in the amount of eggs in them. In the past they had a lot more egg. It's about a third less. For $7.50 it's not worth getting one egg. I guess I'll have to go somewhere else for breakfast.

Lazy staff, bad customer service, family members of staff walking into kitchen including a baby.Missing food items in my meal. Refused to give refund.