Longhorn Steakhouse - Madison

Stopped in yesterday for dinner. Wife's birthday. The first thing we notice is that the paper menu's are absolutely filthy and the doors to the restaurant haven not been cleaned in days. The service was OK, the usual uninterested greeter acted like she could care less if we were there or not. A waitress was seated at a table next to us folding napkins and wrapping knives and forks with them. The steak knives were spotted like they use a harsh dishwasher on them. The food was excellent however and that is what we came for. Surf and turf was really perfect and the waiter was very professional. The place is a 3 out of five and that is only due to the meal itself which would be a strong 4, but the cleanliness needs immediate and continuing management attention.

Service was great and the food was as massive. I have been here many times but we went for my kid's birthday so this was a treat. We got the spicy chicken bites to begin, they were tasty but nothing to go crazy over. My kiddo got the porterhouse steak (the Longhorn). It was massive and perfectly prepared. Also the potato was awesome too. She didn't care for the lobster shrimp chowder and honestly I thought it was very mediocre myself. I got a massive ribeye steak and the first one they brought was not cooked the right medium (more medium well) but they had no problem remaking it and the remade steak was good. It was still medium rare BUT I like it like that too so I thought it was perfect. My server was super sweet and brought my kid ice cream which was so nice! I always have a good meal and a huge to go plate when I visit this place.

Onion soup was great! All down hill after that. Price far outdistanced food and drink value.

We eat here quite often. If Long is at the bar go see him. He is super attentive, and very pleasant. The food is always amazing. I have one very huge complaint!! I hope the owners see this. FIX your dishwasher!!!! The dishes especially the glasses are always grimy. I send my drink back regularly. The glass always has gunk and particles on it. It is very off putting to pick up your drink and have grit on the outside and I'm sure the inside. Also get a to go person. The poor bartender is constantly having to answer the phone and run food outside.

Never had this experience in my life. Group of people at the bar took over. This restaurant should enforce a dress code so underwear is not showing, or exposed to the seats. Nasty. Took all the seats at my table without asking. I felt unsafe. I ate and left as fast as possible. The waiter was nice, but he was understaffed to manage the situation. Cops should have been called though.... I overhear some racial talk from the group and strategically thought it would be best if I just left. Steak was raw too. I just wanted to get out safe without a scene. Didn't get the bread. Ugh. Bad experience.