Dunkin' - Madison

Always fast and accurate. Accidentally ordered to the wrong location on the app and Pete took care of us and gave our order to us for free the next day to make... read more Always fast and accurate. Accidentally ordered to the wrong location on the app and Pete took care of us and gave our order to us for free the next day to make it right. Great customer service!

I've been going to Dunkin Donuts for years for my coffee. This place definitely makes me stop going to Dunkin Donuts after my experience. Terrible customer serv... read more I've been going to Dunkin Donuts for years for my coffee. This place definitely makes me stop going to Dunkin Donuts after my experience. Terrible customer service. You gave me the wrong drink twice a week and then they'll get mad if I ask for the right drink before I leave the ride.

Good coffee, in fact some of the best in the area. Food options have increased recently, never had anything that isn?t worth getting again. Mobile ordering is q... read more Good coffee, in fact some of the best in the area. Food options have increased recently, never had anything that isn?t worth getting again. Mobile ordering is quick and painless; a real timesaver during peak hours. The drive thru can get long at times but is generally managed efficiently. Most of the staff are friendly but you do get the occasional one who is having a bad day.

Hello officer? Yes, I'd like to report a human rights violation. Yes. Yes, they threw the donuts into the bag face down. Yes. All the frosting came off on the b... read more Hello officer? Yes, I'd like to report a human rights violation. Yes. Yes, they threw the donuts into the bag face down. Yes. All the frosting came off on the bag. No, nothing between the donuts to prevent adhesion. None of the order was correct either.Just random donuts I didn't order. Gas station quality at that. My stomach feels like a hate crime and no, no officer. What?No. By hate crime, I mean bad. Hate crimes are a bad thing. Yes, I'm sure.

This place is so horrible. We did a mobile order for three donuts and a coffee. They had no donuts except for two types which wasn?t even what we ordered. The c... read more This place is so horrible. We did a mobile order for three donuts and a coffee. They had no donuts except for two types which wasn?t even what we ordered. The coffee was horrible and was completely wrong in size, ingredients, and everything. Gave us thedrink without a straw and took literally 5 times to tell them what our order was. Horrible experience and this place needs toclose or reopen with new management. How does a donut shop not have a regular glazed or old fashioned donut? Customer servicewas horrid too.