Ac Kitchen - Madison

We stayed two nights at the AC Hotel in July. We stayed here because of its proximity to the Art Fair on the Square going on that weekend and nudged by the fact that one of us is a Marriott member. This is a typical Marriott property in that there wasn’t anything outrageously bad or outrageously terrific about it; it was absolutely fine for our needs. It’s a nice, newer hotel, and our 6th floor king room was very quiet. Our room was comfy, and the bed was especially comfy. We had to clip the curtains together with skirt hangers for total darkness but it wasn’t nearly as bad as in some hotels. The shower had great temperature controls and great water pressure. The room had faux wood vinyl flooring throughout, which is trendy but felt a bit cheap. We did have a little view of the lake from our room, which was nice. The bar upstairs is very popular and has great views of the Capitol, so if you want a good seat, get there before prime time! The fitness center had lower-end Matrix cardio equipment, but it is a pretty well-stocked gym. You have a great of the Capitol here as well while you are sweating up a storm, so that is really nice! They have chilled towels and a water bottle filler (nice) but no disinfectant wipes (not nice). While we were working out, one of the cleaners just grabbed the towels and emptied the trash, so we’re not sure how clean the fitness center is kept up on a daily basis. On a related note, maid service is only if you are staying more than two days, a US hotel hangover from the pandemic years that we devoutly wish would go away. When we did ask for more water, more towels, etc things did get handled quickly, but it’s super annoying to have to ask for everything, just as it’s super annoying to make your own bed in a room you paid for. Valet is $34 a day – pricey but we thought worth it, as downtown was completely packed with people that weekend, and the parking is right under the hotel; by scanning a QR code and texting for your car from your room, by the time you get down in the (ponderously slow at times) elevator, your car is waiting for you. We would suggest skipping the $15 breakfast – we made a pass-through to check it out and, after noticing the out-of-order espresso machine and the sad assortment of things that in a lot of hotels would be part of the “breakfast included” amenity, went to a nearby restaurant. All in all, this AC Hotel isn’t bad, and if we needed to stay downtown for a reason it’s a good choice.

Highly recommend. Excellent shower/bathroom. Complimentary bottles of water. Mini fridge for leftovers from any of the many nearby restaurants. Exemplary service. Valet parking. And...lots of room to open your suitcases! (I hate rooms with only one luggage rack, when surely most guests [especially couples or unrelated friends] will have at least 2 suitcases. Here you could have 4 suitcases open if necessary. Nice view of the capitol. Would stay here again.

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Poor service from front desk staff to valet parking staff. Amenities (food, coffee) poorly managed. I would likely not choose to stay at this location again in the future due to the poor service. I stay at Marriott locations worldwide and this one is truly disappointing

Very basic, bland breakfast. For a nice hotel, it'd be nice to see sausage, bacon available, possibly smoked salmon, more protein needed for sure.