Cold Stone Creamery - Madera

Super rude and unhelpful service. Mali was rude and refused to help us. We tried to use a BOGO code for a birthday but after we entered it the pass reset and deleted the code. She said there was nothing she could do and we had to pay full price. I asked for a number for corporate district manager or her boss she said she didn't have any of them but eventually gave me a fax number to call before she finally went to the back and tried calling someone but came back saying they won't answer her and said I could try and have me another number that didn't work. Our ice creams were also not mixed and had very few toppings over all disappointed with the service here

Terrible and rude service Mali refused to help when it BOGO coupon crashed and deleted with out giving us the reward she said there was no corporate or higher up number she could give me she also said there was no manger there and gave me a number to call that was a fax number. She left them came back saying her manager wouldn't answer her call but we could try and gave us another number that didn't ring at all. I am super disgusted with the service we revived while trying to celebrate a birthday

Condescending cashier. Dani’s coworker asked for help and she responded in a condescending tone. It was very off putting and I felt bad for her coworker. Bad vibes

Every time I visit this store I am pleased. The cashiers are friendly and courteous. The line is often long but the employees take care of the customers very quickly. The ice cream is delicious

A decent selection and toppings to create your flavor. Service was good. As ice cream places go, it's closer to my home and nice for a tasty treat. I don't go here on a consistent basis as it can be a bit pricey, but, good to support every once in a while.