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Contribute Feedback What User likes about Jimmy John's:
The staff at this restaurant were fantastic. They had great smiles, provided excellent service, and were incredibly respectful. Ryan stood out in particular; he was exceptional. It was wonderful to receive such friendly service along with delicious food. Thank you, team! View all feedback.
What User doesn't like about Jimmy John's:
The service was absolutely terrible! I placed an online order for delivery and waited over an hour. When I called to check on my order, I was informed that they didn't have any bread. I requested a refund and asked for confirmation, but the person on the phone said he would handle it later and then hung up on me! It's unfair that these places keep your money when they don’t provide the food and don’t issue refunds! View all feedback.
I don't normally have a bad experience at Jimmy John's, but today was the exception. I ordered for 6 people online. 2 of us ordered turkey. When my order was confirmed, turkey was listed on our sandwiches. When I called to see if the order was ready for pickup, nobody advised me anything was different about my order. When my employee went to pick up the order, he said there was a big sign on the door stating they had no turkey. But he didn't know that 2 of us ordered turkey. So when the order got back to our office, the 2 of us who ordered turkey got ham instead. Since neither of us eats pork, our sandwiches were tossed and we did without lunch. Waste of time and money.
I would like to try Jimmy John's, but I don't know if I will because of so much negative feedback from other coustomers experience. Maybe one day I will give you a try. It may help if you have a employee workshop to teach your employees about coustomer interaction.
Thank you to the owner for reaching out to me today about a situation that happened Sunday and handling it in the proper manner and for also supporting the service dog community
The tall Black guy who was supposed to have my sandwich finished before i arrived considering i ordered online 15 minutes before arriving but he didn't so I waited about 10 minutes after arriving{no one waiting in line} to get my order was he was unfriendly and acted as though he didn't want to serve me i suppose i wasn't the right color. The food was ok thus the 3 stars. Ia noticed that someone on these reviews keep saying share your feedback with the owners. Heck just fix problems its apparently the helpers there.
How can I zero star this? I've been here a few times. Every time they manage to get something wrong with the order, skimp on meat or cheese, or mangle the bread. Staff is rude, lazy, and act annoyed that you showed up to pay them money to stack very lightweight food items into sandwiches.
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