Jack In The Box - Lynnwood

This isn't my first visit to Jack in the Box, especially to this location. I'm really surprised by the quality of the food we received this time. The burgers were drenched in grease, and it even stained my jeans during the process. I've attached a photo of the Ultimate Cheeseburger, and there was so much fat in the packaging that it made it difficult to actually grab the burger. Additionally, the fries we were served were cold.

Once inside, I approached the counter, but a female employee shouted that the lobby was closed and I needed to use the drive-thru. I informed her I was there for a DoorDash order, but she reiterated her previous statement before quickly leaving to the food preparation area. I decided to wait for her to return, wanting to point out the lack of signage indicating that the lobby was closed. Unfortunately, before I could speak with her, the adult man I had seen earlier approached me and, while making eye contact, condescendingly advised me to “listen better to what she says.” Feeling uncomfortable and unsafe in that situation, I chose to leave. Later, I returned to document the situation and take photos of the entrances. I noticed there was a sign on the north side of the restaurant indicating that the lobby was closed and that all orders needed to go through the drive-thru. The sign on the west door, which I had used, was similar but written in another language. Overall, I felt mistreated and unfairly treated since there had been no clear signs about the lobby closure, and the door I entered was unlocked. The presence of the man with his children made me feel particularly uneasy during my visit.

When I got there, I was the only one in the drive-thru. I gave them my name, and after a brief moment of silence, the employee returned to inform me that they couldn't find my order in their system. I was shocked, as I had already been charged for the meal, received a confirmation email, and the money had been deducted from my account. I explained the situation through the intercom and was asked to move to the window. I wanted to show them the order details on my phone, which included my order ID, confirmation of the order, and proof of payment. They took my phone and started scrolling through their monitors and back at my phone, discussing things among themselves for what felt like an eternity. Eventually, they told me they had found my order but advised me to go back into the line as new cars were approaching. Relieved, I returned to the drive-thru and began waiting again. However, when I got back to the window, they claimed they still didn't have my order. I was frustrated at this contradiction, and the employee seemed to take a defensive stance. What should have been a quick stop turned into a complete nightmare. I repeated my name and order details, which by now had been confirmed and paid for almost 30 minutes earlier. The employee seemed to argue with me about the order at this point, and when I asked if they could look up the order ID from my confirmation, she told me it was completely impossible. What? I have worked in various food establishments before, and all systems allow for customer identification through names, IDs, or other references. It either felt like she was unwilling to help me or that their system was incredibly disorganized. I found the first excuse hard to believe. Then she told me to park on the side of the building while she continued looking for my order. I complied and began waiting again. As time passed, I noticed there were no cars in the drive-thru and the employees seemed to be moving about. After wasting 50 minutes, I was exhausted and just wanted to eat. I returned to the drive-thru for the third time since placing my mobile order. This time the employee told me to pull forward, and from the window, I watched as my order appeared on the monitor and printed right in front of me without any issues. This led me to believe that my original order had indeed gone through the first time, and I hadn’t been mistaken. Now it was 3:45 AM. I had spent an hour going through the drive-thru three times and paid for my order twice before finally receiving my food. This wasn’t my first time at this restaurant, and typically when a restaurant forgets my order or messes something up, I can remain understanding. But this experience was beyond anything I had ever encountered. I am extremely disappointed and frustrated, and I don’t see myself returning anytime soon. Expecting to contact someone for a refund tonight was the last thing I wanted. This was an absolutely terrible experience.

Eating is good, and they were fast. I didn't have time for how long it took, but it felt like a few minutes, and there was a car in front of me. my wife enjoys eating. I'm sorry I have less desire to eat in these restaurants because I work for one year ago.

The food was good, but the girl working was fantastic. Great customer service and she connected with my wife and that made it a funny and very enjoyable visit.