Zoës Kitchen - Lynchburg

For me, customer service and quality are the most important factors. If you pay for drinks, they should be available. It's unacceptable for customers to find their lemonade empty and the fountain drinks all out of order after they’ve paid. When I asked about drink options, the staff at the counter only offered water or suggested I buy a drink elsewhere. Really? I will definitely not be returning!

We really wanted to love this restaurant, but it just didn't work out. If you have 2 or 3 hours to spare for picking up your order, then this might be the place for you. They're consistently late, often making us wait over an hour. The ambiance is nice, but that's not enough to redeem the experience. I think we've reached our limit with this place. They really need to choose between improving quality and service or consider closing down. And let's not even discuss the interior.

I enjoyed my chicken salad, although I was tempted by the spinach feta wrap. Due to COVID restrictions, it wasn't available, but hopefully, I can try it next time!

They have become a sweat. do not waste their time going there when they plan to order and leave. I have made 3 travels since October and every time I said it was 30-45 minutes waiting and they were not ordering. funny, there were 3 people in the restaurant. they must have a Mediterranean food supplement or something and they waited 45 minutes. that’s bs. I would say I hope they wake up before it’s too late, but if they don’t care about their customers anymore, it’s obvious that they should join Applebees old forest rd in the “No longer in Business” group.

For the last few times they keep getting my order wrong. I watched them re do my salad because they put onions on it but instead of putting more care into it they just threw it in a box with missing ingredients. This was an expensive disappointment. I would get more nutrients and value if I ate directly out of a box of lettuce.Went back probably a year later...closed because not enough staff.Went back a week later...the would not take my order unless I ordered online on the app. So I give up on this place. Too many terrible experiences.