Arby's - Lyman

Order through drive-thru had crispy chicken sandwich asked for it fresh we waited of which was fine& to be expected got my food chicken was dark like they refri... read more Order through drive-thru had crispy chicken sandwich asked for it fresh we waited of which was fine& to be expected got my food chicken was dark like they refried it...so it was either that or the grease needed to be changed. I didn't call or go back Ijust want go there again...this is a place I usually visit I'll go to another also...the cashier never smiled but and waschewing gum...NOT in food service that was just weird.

Currently eating here and it?s.. all over the place. Our order took forever to get and was wrong when we did get it. My fries had some kind of fuzz on them, my... read more Currently eating here and it?s.. all over the place. Our order took forever to get and was wrong when we did get it. My fries had some kind of fuzz on them, my husband?s beef and cheddar didn?t even have the cheddar and the chicken nuggets were aboutburnt to a crisp. The employees are yelling and making weird noises at each other.. I just wouldn?t come to this one again.

The food at this Arby's is generally excellent, and service is typically fast, so you won’t have to wait in line for long. Most of the staff are friendly and he... read more The food at this Arby's is generally excellent, and service is typically fast, so you won’t have to wait in line for long. Most of the staff are friendly and helpful, although there are occasionally a few who might seem a bit less motivated or a little impatient. Overall, it's a reliable place to eat, which is why I gave it 4 stars instead of 5.

I had a terrible experience at this restaurant! A young female employee was running after two kids under six in the dining area, while she and a young male coll... read more I had a terrible experience at this restaurant! A young female employee was running after two kids under six in the dining area, while she and a young male colleague were goofing off behind the counter. The children were making a lot of noise, running around, and even climbing on the counter in front of customers. Finally, a female employee emerged from the bathroom and managed to get the kids to sit down. This is supposed to be a place of business, not a daycare! It's unprofessional for the staff to act in such a way, especially in front of customers. I was particularly disappointed that the manager did not address the situation—unless those were the manager's kids, in which case that would be even more concerning. I won’t be coming back to this location, even though it’s only three minutes from my house.

The staff at this restaurant were extremely rude. After I made my payment, they kept my card for five minutes, and I had to ask for it back. To make matters wor... read more The staff at this restaurant were extremely rude. After I made my payment, they kept my card for five minutes, and I had to ask for it back. To make matters worse, they also got my order wrong. I observed them often standing around, smoking outside, and chatting on their phones. There are so many problems with this place. Even though it’s only a two-minute drive from my house, I would rather drive 15 minutes to another place just to receive better service. As someone who has worked in retail, fast food, and customer service, I would be embarrassed to treat customers like that. It's really unacceptable.