Mövenpick Luzern

The restaurant did not honor the reservation. They send an offline message in German while we were tourists. But even in which they specifically said that the k... read more The restaurant did not honor the reservation. They send an offline message in German while we were tourists. But even in which they specifically said that the kitchen will close at 7:30 and the restaurant will close at 8:00. So they asked if we could come earlier. So we ended up in the restaurant at 7:00. But the guy who received said the kitchen closes at 7:00. I showed him the message I got and he said I'm sorry we'd close at 7:00 and I can't get you anything.

A super waiter/service. all france drinking money read more A super waiter/service. all france drinking money

I was under the impression that I could order vegan food here. I even wrote it in my reservation. I got offered rösti and vegetables or salad, until my face tol... read more I was under the impression that I could order vegan food here. I even wrote it in my reservation. I got offered rösti and vegetables or salad, until my face told the waitress that wouldn 't do. I had to ask about pasta and then got served pasta with tomato sauce and just cooked vegetables. The taste was good but I would expect better from Mövenpick. My friends meal was also good but again he expected better from Mövenpick!

Very delicious food. unfortunately some burned odor throughout the meal in the restaurant. service staff very accommodating and nice. read more Very delicious food. unfortunately some burned odor throughout the meal in the restaurant. service staff very accommodating and nice.

Service has given. sees whether new people are ds. eat them right. we had already noticed this in October 2021. do people need more training? read more Service has given. sees whether new people are ds. eat them right. we had already noticed this in October 2021. do people need more training?