Hilton Garden Inn - Luton

Very good service with friendly staff, especially Maria she is magnificent and looks after you very well

First, I would like to say that we are great advocates of the Hilton group and stay with them many times. We had a pre-flight stay and park and returned with a booking for 28-29 March arriving early hours of 29 March. Pre flight was very good, however, on returning and arriving at 03.30 hours my booking price had increased by £10 from £137 which had been booked on the app and confirmed. The reception staff were charging us for the night of the 29th. The room was most uncomfortable, beds very hard and the pillows should have been discarded. They were so thin and as any housekeeper would know that a pillow which hangs over your arm is useless and unhygienic. Having got to bed at approximately 04.15 hrs we were woken by people banging on doors in our corridor at 06.30. The most disconcerting was the breakfast area and food. Whilst we were met by a very nice host and advised to order our eggs, and help ourselves to the buffet. The eggs were fried very hard for which we made a comment. The chef told us that we should have asked for them soft, so it seems it was our fault. More disturbing were the 'guests '. One man slouched over his drink was asleep and looked very dirty. He left the room a couple of times to have a cigarette outside only to fall asleep again. His t-shirt stated that he was Ukrainian. Other families had children, one who ran around the restaurant and constantly filled their table with food. There were two other families who behaved in a similar fashion. Had I not had such an awful stay and overcharged I would not have felt put out that these families were non-paying guests. Whilst I 'm sympathetic to their causes I did feel uncomfortable. When I asked the reception who they were they said they did not know what to call them . To conclude, the stay was abysmal, the worst. I have emailed the hotel twice and asked for the general managers name but to no avail. Last week I emailed Hilton Head Office and am still awaiting a response. My advice is do not stay here it is woefully below standard.

Undecorated corridors. Almost all drink in the bar unavailable. Shockingly poor cooking. Worst Fish Chips I’ve ever had. Creaky bed. They’ve been closed for a year, only reopened 3 weeks ago. They really shouldn’t be open yet. Next time we’ll go to the Courtyard up the road.

I booked afternoon tea for my mom and me, and it was wonderful. The waitress was lovely and we will definitely be returning. The only downside for us was that the cakes were too sweet for our taste.

I can't find any faults with the value for money at this restaurant. The service was excellent, with helpful and friendly staff. Our room was clean and lovely, providing us with an excellent night's sleep. We dined at the restaurant last night and the meal was delightful, offering good value for money. We are also taking advantage of the meet and greet service at the airport, along with parking for 5 days, which we believe is excellent value for the overall package.