Domino's Pizza - Luton

Absolutely disgusting customer service. Ordered a pizza they delivered the wrong one was told they gonna sort it out next time I order. When I did the very next night was told that I’m lying!!! Denied me my pizza n also kept my money! I will never use them again staff including managers have no sense of customer service. I wouldn’t recommend them at all.

There was a hair in my garlic bread! The pizza was not cut properly and one of the garlic breads was missing cheese and tomato. No refund was offered.

Very poor service tonight 26 January .Order pizza using Domino App.used the tracking ,which told me pizza arrive by had not. Phone Domino’s told pizza not order. When I had received email confirmation. After a few words, I was then told pizza would be five minutes, 20 minutes later arrived and it was cold. When I complained told that they where are busy tonight.

On the 18th of NOVEMBER 2022 approximately 0340 HRS my friend placed an order for me and my herself on dominos website for a total of £30worth of food that meant to be delivered from Luton- Central store. This store was still open at the time. At 0403HRS as my friend’s phone needed a charge, I called dominos central to confirm that they have received the order in case if u didn’t we would order from different opened place.The female who picked the phone stated the order was received and it’s being prepared (after checking order number and address). We continued to wait but the pizza was not arriving from a store which is around 10 min drive away. At 0441HRS we made another call to ask how long it would be (again gave the order number and address) we were told this time by a male ‘it’s on its way! 3 minutes’. At 0507HRS we called again as the order was still not delivered.the same male (with Indian accent)on shift said that the store it’s now closed they will not deliver it they don’t have our order and that we need to find a number online for a refund department. We complained and asked for an refund as our movie night was ruined and we have been lied too by incompetent and very rude staff! We asked for the male’s name on few occasions and he refused to give his name he hanged the phone up on us in the middle of a sentence after we tried to settle.I never experienced so bad customer service in my life! I felt offended by the way male spoke to us and the way we have been lied to!

Thank You for helping, just ordered and by make set to pick up. called them saying I cant pick with lockdown and all, lady on d phone changed the order to deliver with out a problem thanks very much really appreciate your understanding and kindness. cheers!