La Place Sarovar Portico, Lucknow

It was the worst ever experience. First of all the lift was very small and very old. The sensors are not working properly.The room power supply got tripped and when we informed them about the same they were asking as if we have inserted the card properly or not. Not only this, the power supply got tripped two to three times at night. And at that time also, we were asked if the key is inserted at the right place. This is unbelievable and unacceptable. Nobody came to check even after calling them. Had to go downstairs at the reception and asked them to come with me and check the issue. As a result our whole night's sleep was disturbed. When we had already complained about the power issue during the day time, the same should have been rectified timely. Also, if the issue was persisting, they could have at least changed the room. Moreover, nobody was bothered or concerned enough to make our stay comfortable. However, their only concern was about getting good reviews and all the staffs were repeatedly asking about the same. This is very disappointing from a brand like Sarovar. Lastly, at the time of check out, the manager, Swati, asked about our experience. We informed about the same and then she showed her regret. But it was of no help. She offered us complimentaries as a token of regret. Because of her repeated request , we waited quite a good time for the same as we thought that she was really regretting that we had a very bad experience. But my goodness, box which we received was a Pandora Box. It consisted of two smelly cupcakes and four slices of fruit cakes and two bananas. This only spoiled the whole mood and was the last nail.in the coffin. This was clearly done to get good ratings. It's very sad to see such worst service. We are never ever going to try the Sarovar properties.

Specially writing this review to thank and appreciate the team. I have been down with high fever and not able to check out on time, team was helpful and understanding enough to not force me to check out. Also completely taken care of my well being

Had a great stay. Centrally located in Hazratganj. The rooms are hygienic and the service is excellent. The food prices are high .Actually u don't need to eat there as there are lots of famous eateries in 50mts. Overall enjoyable stay

I think the staff needs a refresher training and bit of proactiveness in the services specially at the reception and restaurant. The energy and positive vibes in them (that's the brand identity of *Sarovar Portico* was not seen or felt. The good feel factor was missing. The property being amazing was the main reason of my selection but the stay could have been made better. Whatever we ate in the mad schedule of ours was kind of OK... Looking forward to the human changes as we travel on work all over the country and these matter.. All the very best as this still appears to be one of my favorite brands since long : Thanks in anticipation.

It's not the grandest of the hotels but the Rooms are quite good and the Hygiene is well maintained. Morning breakfast was amazing. The best part would be the location, in the middle of the city within the vicinity of the main Hazratganj market of Lucknow. So I Would recommend this hotel if you are visiting Lucknow and near Hazratganj.