Kfc - Louisville

Hello, I hope the owner of the restaurant reads this. I had another very disappointing experience at this KFC drive-thru, this time with a woman named Sharon who had a terrible attitude. Just like before, there was no one behind my car, yet they still made me park for no reason and wait. The manager who was there today was the same one who treated me poorly last time, and it seems like he may be racist. Today, he instructed the cashier to make me wait again while serving other cars that arrived after me. Thanks to the manager's influence, the workers were disrespectful to me as well. This happened just a few minutes ago on Wednesday, 06/07/2022 at 8:03 pm. I doubt they will listen to me, but if others report similar experiences, maybe they will pay attention to this manager and Sharon. With few customers, they were not efficient and only pretended to be fast by making cars move around unnecessarily. I have never had a bad experience at any other KFC restaurant before.

The service was quick and friendly, and the food was fresh, hot, and delicious.

The restaurant closed at 8 the day before Thanksgiving and did not have any food to serve customers within half an hour of closing. It seems like they do not prioritize cooking fresh food to order. This is not a good way to operate a fast food business. It is no surprise that the reviews are all negative. They should consider making some changes or they may be forced to shut down soon.

I always hope that the food at this KFC will be decent, but unfortunately it never is. You would think they would have butter spread, but they haven't had any for over 5 years. I still ask for it every time, just in case, but it's always a disappointment.

This restaurant is not recommended. They completely messed up my order, giving me the wrong food and drinks despite my specific request for a Dr Pepper. They did not correct the mistake and also botched our meals - one was missing pieces and the other was a mix of different items. They were unable to provide a receipt and the employees were rude and difficult to understand. Overall, a very disappointing experience and I would not dine here again.