Loam Ace Downtown Los Angeles

The restaurant was made of several foods, so limited menu was even smaller for our dinner choices. Our server was great as he tried to decide for the menu problems and we enjoyed it the 90. Celebrate our aunt's birthday at Loam.

Just dined at LOAM while my daughter and a friend were at the theater. For that, the location is perfect. I was hoping for a great evening but overall it was a disappointment. We were seating upstairs, tucked away which was not a real big deal because we still had a view of the ‘hussle and bussle’ of the restaurant. Our waiter was very nice and helpful, pointing out the favorites and NOT-favorites of the menu, which we appreciated. After consideration I had the veggie burger and my husband the burger. Both were very underwhelming. The veggie burger was super dry and the burger was dense and hard. The fingerling potatoes were good. Overal it was good for spending our time there waiting for the show to be over but we will not be back.

I asked for the steak medium well and received it entirely pink and medium rare. Our dinner arrived at 10:20 when our reservation was at 9, our cocktails were poured extremely heavily to the point of being undrinkable. I wanted something to pair with my dinner not to end up drunk. We were seated in the center and the line of people with reservations were just gawking in anger and boredom at us the entire time. Horrible seating placement, really uncomfortable vibe. The food was disappointing and the fingerling potatoes were undercooked. I don’t think I had any moment of the night where I said “this made it worth it” incredibly disappointing for the Ace Hotel .

Food was very good. Service was abysmal. Waited an hour after ordering drinks before we learned they lost our ticket. We ended up being at the restaurant 3 hours. Waitress continually forgot whose food was whose, forgot to clear plates, forgot to bring check, etc. We felt like we were stuck in this restaurant and could not leave. It was like purgatory. Additionally, as we were waiting for our ride, we heard our waitress and another staff talk negatively about another customer. Overall this was a nice place ruined by horrible service. Would not recommend this place for a date.

We arrived for our reservation on time and was told that it would be from 10-20 min before we can sit but we would grab a drink at the bar while we wait. 30min goes by, no one lets us know the table is ready. After 40min of waiting, the host told me “3 minutes, tops” almost 15min later, an hour of waiting for table from original time. We get sat at what looks like at best a cocktail table. Our waiter greets us and doesn’t come back for another 15-20min. They bring the first course of the prefix, which looked delicious but unfortunately we had no silverware. That took about 5min and two staff members to figure out. The flow of the prefix was all over the place, items coming on top of each other. You would get three items and have to wait another 30min before the main course and THEN wait another 20min to get dessert. We have now spent over 2 1/2 hours before desert. On top of all of this, the waiter double charged me for and “Open Food” item. I pointed out the error and it was fixed- but that took time too. Mind you that this was Valentines Day. Overall, not a good experience from greeting to departing. Staff looked overworked, overbooked and overwhelmed. Huge fan of Ace Hotels but unfortunately not of LOAM Restaurant. Giving 2 stars because the ambiance saved from a 1 star.