Phở Vi Hoa - Los Altos

I had an awful experience at this restaurant. The staff is completely incompetent and doesn 't seem to understand English at all. When I arrived to pick up my order, the person at the counter told me to wait, but I couldn 't make out what she was saying. When I politely asked her to clarify, she rudely snapped, Are you deaf? The level of disrespect and unprofessionalism here is shocking. The staff clearly needs better training in both language and customer service. Avoid this place if you want to be treated with basic decency. Absolutely disgraceful.

Small special combination with meatballs pho. Generous meat toppings that were tasty. Noodle were a bit tough or stale for me. Beef broth lacked depth and beefiness.

If you are craving for a quick hot bowl of Pho and you are in the area, this is a pretty solid option. I ordered a small combo pho, and a fried egg roll. I was going have one of their classic Vietnamese dessert drinks but they no longer serve them. Instead, they have the boba drinks which I didn’t feel like having at the time. Both items came quickly, and both are exactly how you’d expected, the quality is pretty consistent. I walked from the Residence Inn next door, and I was able to get back to my room within half an hour!

If I could give this place zero stars I would. I feel so disrespected and in dismay.It started when I was ordering my food, the waiter was politely being rude. I had wanted to start with an appetizer, nothing crazy just some vegetarian egg rolls. The waiter older lady, short, copper hair) proceeds to say, not pork , not chicken , not shrimp, and not spring rolls . When I politely answered each time and said no the veggie deep fried egg rolls please. Second as we are eating our food. I realized its been a while, main entree is out and we still yet to receive the egg rolls. I politely go and ask the same older waiter if my egg rolls were forgotten. She answered politely rudely trying to be funny), you have to wait little more time and continues to say that. Puts her hands out like you would do a kid and does a gesture I will post to better understand), laughs as I just walk away.Then here comes the worst part. As my husband and I are eating our food, same waiter and two other employees are constantly looking at us and laughing. My husband looked over a couple times, and so did I.As some eggrolls come out, older waiter again yells out, give the egg rolls to table #44 our table) since they couldn 't wait for table #41 to get theirs first. She said it so loud that other guest could hear. That so uncalled for.As I am eating my soup I hear all there employees laughing when the eggrolls were delivered. And the older waiter keeps saying something and they keep laughing even more. I look over and they laugh even more after that .At the point mid eating , I walk up and let her know she should be ashamed of herself for laughing at us with everyone else. Not only that, but I never was once rude to here. I gave back the eggrolls that we never touched said you can also give these to whoever was first. She laughs again at me and says don 't worry, i 'll give them for free. That is not what we wanted.We go ahead leave our unfinished food and pay. We even paid !!!!She keeps laughing and saying sorry honey. Shame on her, shame on the other employees laughing at us and shame on this business. I have never experienced so much humility when all I wanted was to enjoy comfort food with my husband.

I usually don’t write food reviews, but this restaurant is awesome and become my go-to dog place. I have ordered pickup order three times! My fav combination would be brisket, tripe, and steak, but they don’t have this pho combination in the online portal, so I left a note says if they can add tripe as an add on option, then when I picked it up, I found that they have put tripe in my order!!’ Surprise!!! Definitely 100 score on the customer service!!!!!