The Surf Room - Long Beach

Another great meal with family seeing pictures everything was fresh and perfectly prepared

Had my babyshower 08/05/23 party was fun but unfortunately the service was awful. First person i spoke with was sandra who was very respectful and helpful, answered all my questions therefore i have no complaints for her. As the date came closer erica called me to confirm everything i had to bring in and proceeded saying that NO outside liquor is allowed in the venue which is fine but she didnt even suggest that the hotel can order it so there fore i called sandra and it was resolved meaning i had to purchase liquor from the hotel. Once the party date came i saw that sandra wasnt there so i called her and unfortunately she was taken away from helping me at the party. Aside from that my dad and i went early and to begin with they had about 8 lightbulbs hanging from the ceiling as if they were being fixed , therefore my dad said something and until then they had someone come and place them in place yet there still was no light where the food area was. Secondly erica then called me stating that i had a balance left when i clearly paid everything off so aside from sending sandra and the boss david proof of the payment she still stated i owed money which i didnt. After that i finally met erica in person and she proceeded in asking what are the type of people i have invited but she doesnt want things to go wrong, she didnt ask once or twice she asked 3 times to a point where i told her she sounds traumatized. Once the party started i asked if she can put the AC on being that they had itat 74 degrees and just lowered it to 70 degrees stating that if she lowers it more that it’ll be freezing and that the ventilation will be frozen . Aside from the AC not working erica then comes up to me insisting i should get security being that i had 150 guest when i clearly had a security paid for in the invoice after i told her. Then my dad told her to get the 3 wine bottles he paid for and erica proceeded on saying they were never paid for and therefore we pulled out the receipt where we were charged for it and she had the employees get wine last minute. My dad and i still went over the receipt and saw we were charged $180 for 2 sangrias which we never got because erica said it was never paid for when clearly we did. As all of this was going on i mentioned to her about the AC again and she brought out small fans where she didnt even know where to plug them not put them will my family is using plates as a fan so embarrassing towards the end of the night i saw a couple walking into my event trying to take drinks therefore i approached them and they said they thought it was part of the hotel so i kicked them out . So aside from spending thousands of dollars on this place they allowed strangers coming into my event taking things from us and still didnt get my security!!!!! Like i said party was fun but service was horrible. All they look for is money.

I've only been there once, attended a baby shower. The room was nice ,it had a three section lounge area held about 12 tables to which around eight to ten people could sit white wash design.The bathroom was close by. It had a bar area space to dance and a area for your food to be served. nice atmosphere.

Surf Room Catering did a spectacular job for our wedding! David was incredibly easy to work with and helped us along each step of the way from organizing a tasting, assisting with understanding our contract, and with all of our pre wedding coordination and questions. The food was delicious and tables were set perfectly. Staff on the day of our event was professional, efficient, and friendly to us and all of our guests. We could not be happier with our choice for a wedding caterer and will continue to recommend you to our friends and family.

Another great meal with family see pictures everything was fresh and prepared perfectly