Lotus Gardens - London

Ordered to pull out the wings and they were terrible. Buy somewhere else because the order I had was blood red in and some broken wings. not good.

This has been my husbands preference for Chinese food for as long as I’ve known him. I stopped tonight to pick up some dinner for him as a surprise. Well the surprise was on me. I realize the pandemic has been hard on businesses but this place is absolutely filthy. The dining room is still closed and tables are shoved to one side with boxes of who knows what all over the place. It’s a mess, more like a locker room than a dining room. The whole place needs a good cleaning. If this is the front of the restaurant what does the kitchen look like? Building looks very sketchy, windows are filthy, doors into kitchen look dirty. On top of this, the food has gone downhill and is not like it used to be Last time. Clean it up people. I do not like hurting a business with such a negative review but they have no web sight, no messaging capability to provide a private message and I am so appalled by what I saw tonight, I could not be silent.

My wife and I have been ordering food from lotus garden for years and have never been disappointed! The food is alway fresh and hot! And there is NEVER a long wait! My wife and I enjoyed a dinner for 2 with wonton soup tonite and there was plenty left over for a second helping tomorrow!

Helpful and tactful menu suggestions, when ordering take away. Wonderful variety of food, Unbelievable Jar-Doo chicken wings, superb spring rolls, delicious rice or noodle dishes. Have never eaten there, always take away. Their delivery drivers have delivered on time in some of the most despicable weather!!!!!!!!!!!!!!!

My family has been ordering from Lotus for over 20 years. Recently, the quality of the food has been average, but because they are a local restaurant, we like to support them. However, our last experience was very disappointing. We ordered a dinner for two and added honey garlic ribs. The total bill came to $47. The ribs were extremely tough and dry, the chicken balls were also hard and dry, and it seemed like everything had been cooked earlier and re-heated. The fried rice was overly greasy and all of the food was barely warm. What was even more disheartening was when I called to express my dissatisfaction, the woman on the other end told me she didn't care and hung up on me. As someone who works in the restaurant industry, I cannot imagine treating a customer this way. We will not be ordering from Lotus again.