Hero Certified Burgers - London

Being a foodie I know there are a ton of places in town where I can get a good burger or chicken burger for that matter but today I decided to give Hero Burger another go and this time was worse than the last. The first time we ordered from here we had burgers that were missing half the toppings (and you pay extra for those) and food was as if it had sat out long. When we called to complain all they said was sorry. This was when they first opened so after all this time I figured they had their stuff together. Today my best friend and I ordered lunch. After spending $40 and driving home with our food in a thermo bag we opened it to find that fries and onion rings were cold. My chicken and waffle sandwich that was supposed to be spicy had mayo for a sauce with the odd jalapeño (not spicy sauce like the picture shows) and my waffle was a single waffle cut in half to make a top and bottom bun and was falling apart because the bottom was cut thin. I mean if your going to be cheap and not use two separate waffles than at least cut them evenly. My best friend got the stale bun chicken parm that was just sad to look at. And the real kicker a frozen pack of butter tarts. I will NEVER eat here again. When you complain (which I try to not do when trying a restaurant) they do nothing about it they just say sorry

The food was decent, but it seemed like they weren't prepared for customers to arrive 5 minutes after opening. I had to wait over 5 minutes to be seated and another 5 minutes to place my order.

My favorite dish to order at this restaurant is the Action Hero Burger with fries. Both options are delicious and the service is always quick. I have no complaints at all. I wish they would offer lettuce wraps, but the gluten-free bun is excellent.

I ordered the blue moon chicken burger and it was terrible. The bread was soggy and the chicken was so overcooked that it took multiple attempts to bite into it. I won't be returning to this restaurant. The delivery service (Fantuan) only offered credits instead of a refund. I gave 2 stars for the fries and tenders as they were delicious.

Expects more of a place with burger in the title! there are better places to get burger although it is better than mcdonalds. burgers taste frozen. reminded me of the package of our finest frozen burgers from walmart. the burger and bungalowsoße were ineffective! but I personally look forward to the meat so that this was a deal breaker for me. French pommes are the same as harveys French pommes when you were there. I didn't think they were worth $4.50, I had better pommes somewhere else that were cheaper and a bigger one. my friend ordered sweet potatoes and they were soggy, although a more decent portion size than normal frits. probably would not come back! would pay extra for fresh food and larger portions somewhere else.