East Side Mario's - London

I tried East Side Mario's for the first time on Saturday for lunch, and the restaurant was surprisingly not busy at all.

I love east side marios but I hate this location._Worst service I have ever been to! I have 3 kids and we waited 20 minutes for drinks.

Had the mussels in pesto sauce with noodles and wife had shrimp in a rose sauce penne both at the 14.99 with the salad and soup and bread good meal

We went to East Side Mario's last night for my daughter's university graduation dinner celebration and the food was excellent, the service was fast and we all really enjoyed our meals including the all you can eat salad and garlic loaves.

Had reserved a birthday party for our 15 year old to have a dinner with 2 other families. 12 people in total. My wife had called 5 days in advance and they have a separate room to accommodate occasions like this. When we arrived on the Saturday at 6pm, we were told that they thought our reservation was earlier and that we had missed the time, They had said they called to verify that we were coming. We have call display on both cell phones and home phone and there was no display of a call from the restaurant. If they had missed it, I would prefer they just admit the oversight. As it turned out, they squeezed the 12 of us in the center of the restaurant and did their best to make the best of the situation on a busy night at the restaurant. Kudos to our waiter to serve our families efficiently and still keep smiling throughout. They seemed understaffed for the amount of customers coming into the restaurant.The food was great and we managed to still have a great time.