Wendy's - London

All of this took place on 4/26/23 at around 6:45pm.This Wendy 's USED to be pretty good, lately it has become a slum. The floors were entirely unswept, cup lids with old pop on the floors and worst of all my daughter goes to the bathroom and instantly turned around and came back out and told me there 's an employee in the bathroom sitting on the sink vaping. The girl is blonde and skinny, she came back out to the front desk swearing about God knows what for everyone to hear. Then she says she needs to go on break.....um did you not just have enough of a break chilling on the sink vaping and making my daughter feel like she was walking into an uncomfortable environment?!Get it together Wendy 's.Food was decent though......but not enough for me to want to come back.

Waited 10 minutes at the drive thru Noone every asked if they could take my order or acknowledge I was even there finally just drove away

I am leaving a review because Wendy’s is advertising one dollar singles and two dollar doubles right now for March Madness. We went inside to order a carry out order because we had to use the app. It took so long for someone to take our order, that the QR code the server needed to scan, had already disappeared, and would not come back. I asked her to help me with the app, and she said she had no idea. I wanted to order a strawberry Frosty, because it was on the giant menu board, she said they only had chocolate and vanilla. Although my burger was delicious, my mother‘s french fries were not fresh and her burger tasted like it had been sitting for a while, we got no napkins in the bags, and my mom wasn’t given a spoon for her frosty. I would suggest that all employees familiarize themselves with the current menu, the specials that Wendy’s is currently advertising , and how to use the app so that they can help us older customers.

We Typically have wendys as a family on the weekends with EXCELLENT food and service, but the past 2-3 months has been HORRIBLE. They make us pull out of line each time and and wait 10-20 minutes. Then when they FINALLY bring the food out and we drive a mile and a half home everything is ice cold. We are very disappointed. I hope they don't close down for years like BK did.

One door is always locked??? Get that fixed...its been 2 months. Also the most rude manager I've ever met.