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Contribute Feedback What Gina Irvine likes about itsu:
A big thank you to the delivery personnel who was waiting for me such a long time because the system was showing wrong tracking. He was very patient and polite even after this disturbance. View all feedback.
What olga r doesn't like about itsu:
I ordered itsu through uber eats (the worst delivery service i have ever come across but this is another post). The order came surprisingly quick but the edamame were cold (out of the fridge cold), they forgot to send the main dish, the dumplings were disgusting and the sushi was borderline acceptable. Over all, dont order or go to itsu if you ever had good sushi or good chinese because their food can hardly be calle... View all feedback.
Itsu in Notting Hill Gate has consistently met expectations, both before, during, and after the Covid-19 pandemic. The restaurant maintains a comfortable temperature, staying cool in the summer and warm in the winter. The establishment is clean, well-decorated, and staffed with professional employees. The shelves are always neatly arranged, service is quick, and the decor is inviting. As for the food, the Mochi cheesecake is a standout dish, with a delicate blend of the cheesecake alongside the soft, chewy Mochi casing. It is not overly chewy, making it easy to cut with a fork if desired. The Beauty smoothie, while featuring a nice blend of fruits, could benefit from a bit more strawberry to enhance the flavor. Overall, the smoothie is satisfying and ideal for a hot day.
This Asian fast food chain restaurant was not up to par, with lukewarm food and indifferent staff. It's best to steer clear of this place.
As per most ITSU branches, hit and miss. First time here and it was a good experience. Good range. Friendly and fast service. Good variety of items from sushi to salads, rice bowls, soups and more. They display calories which is helpful. I had the salmon sushi, water and mochi. All good. The mochi was divine. I could have eaten more! Nice light sweet treat. Seating is mainly high seat communal. Clean.
Been there twice, got diarrhoea both times. Perhaps I was unlucky, but come on guys, wash your hands!
From the first time I had itsu to now ... still always satisfying. Very consistent with high quality. This time I ventured to try their chicken teriyaki udon bowls and a rice bowl. Dined in and had a glass of wine with my bowl. And of course some sushi for takeaway. The restaurant is clean, ambiance is nice and relaxed, there are even charging ports at the tables. Customer service is also good. Overall Wonderful clean food. Japanese cuisine. That is as healthy as it looks! And tastes great! I will definitely be back to try more of their menu.
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