Durell Arms - London

Duck pie with mash and cabbage was absolutely delicious. Lovely atmosphere, good music in the background. Thoroughly enjoyable lunchtime break.

Four of us went for Fathers Day yesterday, having really enjoyed the food and atmosphere on a number of previous occasions. The pub was not busy but we waited over an hour after ordering after making equiries and complaining both the starters and the Sunday Roast mains arrived together. We were told that we should have specified to have starters seperate sorry but the clue is surely in the title starters !! One manager told us it was their Head Office policy to do this and a very young male server told us it was our fault...... The main courses arrived and the food was stone cold. We complained and another lovely blonde female manager finally came and sorted things out, getting us new hot food and apologising for the long wait, especially as other table who came in after us had both starters (seperately ! and mains delivered long before ours. We assume that our order had just been forgotten and must have sat for a while as it served cold. The replacement hot food was however lovely a really good Sunday Roast. The blonde manager certainly did her best to make up for the situation and that was reflected in the bill, so we were grateful for that. It spoilt our day out and I am sad to say we won 't be going back anytime soon, which is a shame as we have previously enjoyed it.

We were given a “booked” table in the corner by the toilets with no view of the game (even though it was on a big screen) and the other tables from walk-ins had much better views. Absolutely no point in booking, we had to move seats elsewhere to get a view. No explanation from staff and blatantly made things up.

We had an amazing experience at this pub. It was our first time visiting yesterday and we were very impressed with the menu and food. The staff were extremely friendly and welcoming, creating a great atmosphere throughout the pub. There were plenty of screens for football fans and the music played in the background was enjoyable. We will definitely be returning in the future. A special shoutout to Ash, our server.

I have been living in London for 15 years, and this Sunday pub lunch was probably the worst I have ever had. The place was nearly empty for the first 1.5 hours, giving the impression that others knew it was not the place to go for a meal. The service was terrible, with only one person attending to the entire restaurant. The food was flavorless and unappetizing. I would never dine here again.