Baskin-robbins - Lompoc

Terrible experience! I was out having a nice Daddy Daughter day with my 3 yr old little girl. After we had already ordered our ice cream and sat down to eat them she told me she needed to go potty. I asked the employee if they had bathroom she could use. I was informed they had a bathroom but it wasn’t public and she could not use it. I questioned the logic behind not letting a 3yr old use a bathroom. The employee contacted the owners to ask if it was ok, but the answer was still no. We were then offered to let my daughter use the bathroom by herself. Not surprisingly she started to cry at the idea of using a bathroom in an unknown place by herself. I asked to speak to the owners myself. I was initially given the run around by the employee but eventually she called the owners directly. The owners finally explained they wouldn’t allow my daughter to use the bathroom because they were worried we would steal something. I was caught totally off guard that the owners would think someone with their 3 yr old daughter was targeting Baskin Robbins for theft. And while I found it utterly ridiculous I even offered the keys to my car, my cell phone, and my ID as collateral their employee could hold while my little girl used the restroom. The answer was still no. I can not think of an incident where I have experienced such callous treatment toward any of my little girls. My family and I will never visit this Baskin Robbins again. I am taken aback and hurt by the treatment my little girl was shown by the Stone family. To top it all off, after being forced to leave and find another bathroom, we were hardly able to enjoy our ice cream as it had mostly melted.

The ice cream was great but the Asian lady who works there is so rude and has no customer service at all. She shouldn’t be working at an ice cream shop if you don’t like working with people. Simple.

Service always good, place is a little dirty and chairs are broken , windows need cleaning ,I'm surprised the health department hasn't done anything about it !!!!

Just went here today and there was bad costumer service one of the girls were very rude

Like to go to Baskin Robin's every wk for 3 scoops hot fudge sundae notice price going up and quantity going down the last two I bought wasn't even half full what is the problem are you trying to go out of business. I don't mind spending the money atleast give me what you charging when I was paying 2 or 3 dollars less. Thank you