Surestay Plus By Best Western Chicago Lombard

The reason I did not give them 5 stars, I was a bit upset regarding the free breakfast. I had to stay here just for the night because of a mechanical issue at my home. I must have misunderstood the hours because I thought breakfast was until 10:00 am. Went there at 9:15-9:30 and everything was closed up and juice machine that is left out was not dispensing. Only coffee, hot water for tea, and regular water available! I asked what the breakfast hours were and was told 6:00 am to 9:00 am 7 days a week! I chose this location specifacilly for the price including breakfast. Most places usually have extended breakfast hours on weekends. Very disappointing in this regard, otherwise everything was good.

I needed a last minute place to stay as I was passing through Chicago and this turned out to be the best decision ever. I was not sure what to expect but was pleasantly surprised by everything. The hotel was very close to the mall (which I needed to charge my electric vehicle rental car and those charging stations are hard to find if it's not a Tesla), the front desk staff was incredibly helpful and super polite, the rooms were very clean, the atmosphere inside looked nice and the breakfast in the morning was really good. I am glad I stopped here and gave it a chance. Would definitely recommend!

OUTSTANDING! I usually do not write reviews of places I stay unless it is so bad that I consider it a public service. I have stayed here about 8 times over the past year or so. Here is what makes this place work for me; It is the consistently excellent service, accommodations and overall good vibe that I get from staff, and I mean all staff. All smiles and warm greetings. I would been happy with staff that did not have scowls on their faces most of the time and did not treat me like an annoyance. This property is an excellent value. It is usually under a $100 per night. with that you get friendly staff no matter what time of the day its. Clean, fresh smelling rooms. I am the type that will look behind furniture and on top ledges to see if things are really clean. I have never regretted the inspection here. The furniture is in good shape. the bed is well made and the bedclothes always look brand new. The bathrooms are immaculate and towels and sundries are arranges as a presentation. The rooms look as good if not better than the photos on their website. The lobby is inviting and very tastefully decorated. Additionally the free breakfast is great! a lot of variety attended by professionals. The overall appearance both interior and exterior are well kept and really shows that the owners have pride of ownership and staff have bought into that as well. This is clearly a hidden Gem. I'm almost afraid to share this place with others. This establishment has been consistently excellent for the last 2 years that I have been staying here. my only criticism of SureStay is that there are no microwaves in the rooms. Refrigerators are in the rooms thought and guests are welcome to use the microwave located adjacent to the lobby at the food service bar.

No issues ,a very nice place, breakfast every morning, very clean I ask for my room to be clean they told me I had to be there for 4days before they can clean and they clean it anyways I give the 5stars

Very clean rooms. Staff are 10/10 I highly recommend. Free Hot Breakfast is a plus. I’ve been coming here for years and they never fails!! Thanks Randy/Patrick/Ken/Kim/ Jackie and Chris are Great!