Double Dragon - Lombard
Double Dragon
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Double Dragon is our favorite spot for great Chinese food and sushi. The dishes are always served hot and fresh. My only complaint is that I've received the wrong order twice. Tonight was a perfect example: our food arrived earlier than expected, which was great, but by the time we sat down to eat, we noticed one dish was incorrect. It was too late to call and fix it, and since it was still edible, we just ate it.
I discovered Double Dragon through DoorDash and wanted to try it since we're new to the area. We placed our order and waited about 30 minutes for it to arrive. When the driver called to say he was outside, my husband went to get the order. However, the driver refused to hand over the food because he claimed we hadn’t paid the delivery fee, even though we had paid everything through DoorDash. I showed him proof of payment, but he seemed irritated and then asked if we were going to tip him. I also showed him proof that the tip was included in the app. Despite the receipt on the bag clearly showing delivery and tip payments, the driver finally gave us the food but kept the receipt, preventing me from contacting DoorDash about the situation. On top of that, the food from Double Dragon’s menu was bland, and we think my husband received the wrong order. Overall, I was very disappointed with both the delivery experience and the quality of the food, rating it a 5/10. It felt like they were trying to scam us out of the delivery fee and tip. Not happy at all.
The food was outstanding, though I would have liked more customization options when placing orders on the website. Additionally, the site would benefit from the attention of a professional English proofreader to enhance its overall quality.
I really love their fried rice, although they do use quite a bit of oil. Still, that hasn’t deterred me from ordering it repeatedly! The egg drop soup is also fantastic. I sampled the appetizer platter, and everything was delicious. The egg roll was the least impressive item, but it wasn’t bad at all.
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