Dunkin' - Lockport

I go here frequently and always have a good experience. The staff is friendly, if not a little rushed, but that's understandable as they always have a ton of pe... read more I go here frequently and always have a good experience. The staff is friendly, if not a little rushed, but that's understandable as they always have a ton of people coming through. Their dining room is closed, so when we had a wrong item included in our order today, I had to walk up to the drive thru window to correct it. They made it right though and threw in some hash browns to make up for it.

This is, without a doubt, the best Dunkin' I've ever visited. The service is incredibly quick, and everything is always fantastic! The staff is also very friend... read more This is, without a doubt, the best Dunkin' I've ever visited. The service is incredibly quick, and everything is always fantastic! The staff is also very friendly!

I rarely give five-star ratings, but this Dunkin Donuts absolutely deserves it. I visit this location nearly every morning before work, and from the staff takin... read more I rarely give five-star ratings, but this Dunkin Donuts absolutely deserves it. I visit this location nearly every morning before work, and from the staff taking my order at the drive-thru to the person handing me my order, the customer service is exceptional! If you want to kick off your day with a smile and experience the best customer service around, you owe it to yourself to check out this location! I promise you'll be grateful you did.

I ordered two strawberry dragonfruit refreshers with extra syrup, but the woman working in the morning was quite rude, insisting that there was no such thing as... read more I ordered two strawberry dragonfruit refreshers with extra syrup, but the woman working in the morning was quite rude, insisting that there was no such thing as syrup. I simply wanted my refreshers to be sweeter, but when I got my drinks, they were bitter and lacked any sweetness. Additionally, I ordered two avocado toasts, but they served me the tiniest ones available, and there was barely any avocado on them.

I frequently visit this restaurant and always have a great experience. The staff is friendly, although they can be a little hurried, which is understandable giv... read more I frequently visit this restaurant and always have a great experience. The staff is friendly, although they can be a little hurried, which is understandable given the high volume of customers they serve. Today, since their dining room was closed, I had to approach the drive-thru window to resolve a problem with an incorrect item in my order. They managed it well and even gave me some hash browns to compensate for the mistake.