Dunkin' - Lockport

First time coming here, this place wasn't the best at all. Came for a quick bite, sure this place is beautiful but the service here is absolutely awful. My napk... read more First time coming here, this place wasn't the best at all. Came for a quick bite, sure this place is beautiful but the service here is absolutely awful. My napkins were watted up with my hash brown bites. Bathrooms here aren't the best nor my experience with the staff. Wouldn't think about coming back.

The staff was very polite and even addressed the mistake without any issues. The food and coffee were excellent! read more The staff was very polite and even addressed the mistake without any issues. The food and coffee were excellent!

Every time I go, I get the same smiling faces. In a hurry or slowly they still give me the same service and I very much appreciate doing with people who care ab... read more Every time I go, I get the same smiling faces. In a hurry or slowly they still give me the same service and I very much appreciate doing with people who care about their job. Thanks Dunkin team!

We had an amazing experience! You all are fantastic! read more We had an amazing experience! You all are fantastic!

I used to visit this restaurant frequently, but after two separate encounters with employees who made me feel very uncomfortable, I’ve decided I no longer want... read more I used to visit this restaurant frequently, but after two separate encounters with employees who made me feel very uncomfortable, I’ve decided I no longer want to go back. One staff member was rude and condescending, while another, who I believe is named Melissa, looked at me with disdain and spoke to me as if I didn’t belong there.