Arby's - Lockport

Tried to order food from the app but it wasn't working correctly, so I went to the drive-thru and they wouldn't honor the deals at the drive-thru that were on the app. I showed the employee that the app wasn't working and he said I'm sorry but I can't honor online prices through the drive-thru. Nothing against the employee but this is a ridiculous policy! Corporate needs to rethink this...

Food was fine but the service was outstanding . A middle aged African-American man (sorry didn’t get his name nor was it on the receipt) handled my drive thru order and was very polite and professional. It was refreshing to see someone in the fast food industry actually care and put in the effort to be so courteous.

When the mood strikes... if you've been to one Arby's, for the most part, you have been to them all. Went later in the evening through the drive-through. Service was good. Food was hot.

The employees a young lady and man were very nice, the food was made perfectly, the restaurant was clean and from the order spot, the kitchen was clean and in order. Great job.

Lady is very rude at window no name only car in drive threw and having to pull around to the front of the store for only fries and cheese sticks waiting for half and hour? Asked for refund they said no because there making the food? Which is not even done...