Phi Grill - Liverpool

I am disappointed to have to leave a negative review for a restaurant that I genuinely enjoy, but I feel it is important to provide feedback. The food was delicious as always, and we received quick service due to the restaurant being empty. However, despite requesting a break between courses, the second course arrived quickly and seemed to have been under a hot light, resulting in the egg fried rice being clumped together after being microwaved. The most unpleasant part of our experience was being forced to witness the Thai Manageress berating and verbally abusing the waitress in front of us for seemingly no reason. The lack of discretion in handling the situation was unnecessary and embarrassing for the waitress. As long-time customers, we are unsure if we will return after this experience.

Turned up without a booking, the restaurant was really busy but we were lucky enough to get a table. Order was taken promptly. Prices really reasonable, drinks and food were cheap, in my opinion. Starters arrived, Thai fish cakes, tempura vegetables and Thai prawn crackers. Starters were really nice, super fresh and well cooked, only slight disappointment was the the Thai prawn crackers….only a couple of thai spicy crackers, the rest Chinese prawn crackers!?! Mains were massaman curry and king prawn pad Thai. Both were really good, nice and fresh tasting. Not enough tofu in the massaman curry and not enough king prawns in the pad Thai, but apart from that, it was really good. Overall, a good little establishment, no frills, but decent food at a decent price. Will visit again.

I was looking forward to our family visit to this Thai restaurant. Unfortunately it was not the best experience. The points below let it down. 1. 1 of the 3 starters did not arrive 2. A main course side dish that was not ordered did, this was sent back, the mains also came with 2 dirty plates. Unsurprisingly these were hastily removed and replaced, but should never have left the kitchen to be seen by a customer. 3. The bill included the side dish that was not ordered and returned. My food was ok, the others in our party enjoyed theirs. Overall, nothing special to write home about and other Thai restaurants do it better. Not somewhere I would recommend to friends or family.

A group of friends and I visited Phi on a Friday evening and opted for the tea time menu, which offered 3 courses for £15.95. The value for money was exceptional. The food was delicious, fresh, and nicely presented. I appreciated that the mains came with a choice of rice or chips, unlike many other Thai restaurants where sides have to be purchased separately. The staff were friendly and efficient. The restaurant is small, so I would recommend booking a table in advance. I will definitely be returning in the future.

Today, we ordered a large takeout meal to celebrate my husband's birthday. We requested two of the dishes to be very mild as they were for a pregnant woman and a teenager. While we expected some spice in the meals, out of the 8 dishes we ordered, 4 of them were extremely hot and inedible. Despite adding natural yoghurt to try to cool them down, the spiciness was overpowering. Sadly, we ended up having to throw most of the food away. We contacted the restaurant to express our disappointment, noting that we had requested mild dishes and also mentioning that their website did not indicate that some meals contained chilli. Although they offered to replace the dishes, we declined as we were afraid of more spiciness. It was disappointing as the dishes looked and smelled delicious, but they were just too hot due to the excessive amount of chilli used.