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Contribute FeedbackThis Liverpool McDonald's presents a jarring contrast between exceptional customer service and frustrating operational shortcomings. While some patrons praise the staff's friendliness and willingness to go the extra mile, others express disappointment over sloppy food presentation and frequent order inaccuracies. Long wait times, especially during busy hours, and cleanliness issues are recurring themes, with tables often left uncleaned. Despite these inconsistencies, the restaurant remains a popular spot for people-watching and casual dining. However, a call for improved service efficiency and better management practices is evident among guests seeking a more reliable experience.
On Tuesday, May 21st, 2024, I witnessed a staff member drying a mop under the heat lamps used for fries between 2-3PM at the restaurant. It was absolutely disgusting and I didn't take a photo, but I hope the CCTV was working that day to prevent any health risks. It was truly shocking.
McDonald's was a typical fast-food restaurant with quick service, but it was extremely busy when I went there.
I never received the correct food and drinks, with leaks all over the bag. Half of a Fanta was floating around inside the bag, and all the food was just thrown together. I will not be ordering from or returning to this restaurant again.
First of all, i know mcdonalds promotes organicly sourced food however had I have known they were farming the chicken from scratch I wouldn't have bothered, furthermore having paid for 2 sour cream dips, I may have expected to receive them. Service was painful.
The drinks were watered down, disgusting. Worse hot chocolate that I had but I know the standards are not like that. Donuts available for sale but actually were run out. Tables dirty
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