Dickey's Barbecue Pit - Little Elm

This is the worst service I have experienced in a long time. One of the items I ordered was a loaded baked potato and all I heard was complaining about how long it takes to make, with the staff emphasizing multiple times that it would take 30 minutes. They seemed to find it amusing and made it clear that they thought it was pointless to make such an order. Additionally, several people were sitting on the counters in the back where the food is prepared, which is unsanitary. I do not recommend going to this place after 6pm, as they do not take customer orders seriously.

We were extremely dissatisfied with the service we received tonight. We placed an order online for delivery, but the delivery time came and went without our food arriving. The app informed us that our food had been thrown away. When I called the restaurant, they said they were working with DoorDash and were unsure where our food was, but that it had been picked up before a wrong address was provided. They offered a refund but could not provide the food. Eventually, DoorDash called to confirm the correct address and our food was on the way. However, we then received a notification from Dickey's that the order had been canceled. When my husband called to inquire, the employee became defensive and hung up on him. We were left speechless and will not be returning as customers.

My favorite item to order at **** is the Western sandwich. It is a large sandwich filled with pulled pork, sausage, and cheddar cheese. I always enjoy pairing it with the sweeter sauce.

The food was okay, most everything was luke warm or cold. The rolls and Texas toast were hard and nasty. But overall everything was still edible .. Our issue came when #1 we got home from getting curbside(which we had to go inside for, it wasn't brought out to us), and we were missing every single side. They gave everyone a soggy bag of waffle fries. Only two people ordered those. I understand accidents happen so we tried to call. Tried 3 times nobody answered. So we drove back. The lady behind the counter insisted I was lying even after I showed her our order.We even told them we were given extra fries that nobody ordered and offered to return them so we could get our actual sides.Eventually after arguing with her for 15 minutes she gave us the 5 Mac and cheeses we were missing. Then when I tried to tell her we were still missing the baked beans everyone ordered again a 15 minute argument. Eventually we got the mac and cheese and baked beans we were missing and left... Overall, The food wasn't that great but was edible. The service though was a nightmare. I wish I knew that ladies name I would call corporate She wasn't wearing a name tag and nobody was in their uniform That is not costumers service. She was beyond rude, basically called me a liar and I'm pretty sure she was the manager. Never ordering from there again. Period. We didn't ask for anything other than what we ordered and paid for. Wasted over 100$ on bad food and worse service.Side note: Im 9 months pregnant and this was a meal for our extended family and ourselves.I spent the whole time everyone was at home visiting arguing with this lady trying to get the rest of our food. I almost cried because not only was the lady super mean to me but the rest of the staff just stood by and agreed. I've never cried over restaurant service before.

I have cone to this Dickeys before and liked it. Today's visit was a train wreck. I stood at the counter for about 10 minutes with no one in site! When the owner approached I mentioned that. His response was I have a restaurant to run. And dishes to wash When I handed him a promotion card for a sandwich he flippanty said We don't take those. This is a Franchise and we don't get reimbursed for those Honestly, it wasn't about waiting (tough to get help these days) and his business decision to not honor the promotion (short sighted as I was going to buy another meal for someone else) it was his attitude, behavior and lack of customer connection that was beyond d the pale!I will go out of my way to eat anywhere but this location again!!