Costa Coffee - Lisburn

Hi, really disappointed today, when I called to Costa to grab a take away coffee with friends only to be, firstly ignored by the staff member vacuuming the door mat and eventually only getting a head shake to let us know that they had closed before carrying on vacuuming. This was at 5.15pm. Not only did the website, Google and the Facebook page say that the store was open until 6pm but the sign on the door also said 6pm. Not only should the store look at changing their signage they should also have a look at staff training and customer care. Thankfully we were able to get coffee from the restaurant next door.

To the rude barista which served me on wednesday. ordered my usual americano blended with ice and sugar free syrup. Handed a glass of water and espresso. in which i then asked her to blend in (which i had already ordered) and she tutted then told me couldnt blend it as it would break the blender in which i just looked and the lady behind me phycially bust out laughing and stated ice would not break a blender! LOLOL also. no syrup in my drink but i just left the store. Store was empty and there is no excuse for bad customer service.

I always come here after i take my son swimming, its perfect to sit and relax and have a chat. Friendly staff, good selection of hot or cold drinks and good selection of food and traybakes. I could honestly spend the day in Costa drinking endless cups of coffee and watching the world go by.

After an afternoon of shopping we wanted a small snack before heading home. Costa was busy but had plenty of seats. The air conditioning was on and the place was absolutely freezing. Outside was very warm. We got our sandwiches and drinks, all served by smiling, helpful staff. Considering there were six of us, all wanting totally different things, most not paying attention as we chatted to each other deciding what we wanted, the staff remained pleasant and helpful throughout. We all got exactly what we asked for and found a seating area for all of us to sit together. One of our party asked for the air conditioning to be turned off and that was done immediately leaving us free to enjoy our food in comfort. I can’t comment on the food as I only had a black coffee but if I say that some of our party went back for pastries, I think that’s a great recommendation for the food. The cafe was spotless and well staffed. Considering how busy it was the staff worked hard to keep the place clean and tables cleared ready for more customers. All in all this was a very pleasant end to a lovely memorable family day. Thank you Costa.

This restaurant is the perfect spot for meeting up with friends. It may be one of the few places in Lisburn where you can park for free right outside. The staff are well-trained and courteous, and the atmosphere is warm and friendly.