Dunkin' - Lindenhurst

I recently visited the Dunkin’ on Sand Lake Rd., and overall, the experience was decent, but there are definitely areas for improvement. Let’s start with the po... read more I recently visited the Dunkin’ on Sand Lake Rd., and overall, the experience was decent, but there are definitely areas for improvement. Let’s start with the positives: the recent remodeling is a huge plus. The place looks fantastic! The kitchen, counters, and displays are all new and spotless, which gives it a very welcoming and organized feel. As expected from any Dunkin’ location, the donuts are great—classic, reliable, and always a treat. However, the same cannot be said for their sandwiches. I recently ordered one that included hashbrowns, and it was a disappointment. The hashbrowns were soggy and dripping with oil, which made the sandwich unappetizing. A little more care in food preparation would go a long way. The drive-thru experience is where things fall short. While efficiency is important, customer service is too. Unfortunately, the drive-thru staff, particularly a young, blonde girl, seems uninterested in even basic politeness. She doesn’t greet customers or respond to greetings, giving off the impression that she’s always in a bad mood. This lack of interaction feels cold and unwelcoming. As a result, I’ve started ordering inside at the counter, where the service is slightly better. Overall, the Dunkin’ on Sand Lake Rd. has a lot going for it in terms of appearance and food quality (aside from the hashbrowns), but the staff could really use a refresher on customer service skills to make the experience as great as the newly remodeled space suggests it could be

Nice service Meal type: Breakfast Food: 5 Service: 5 Atmosphere: 5 read more Nice service Meal type: Breakfast Food: 5 Service: 5 Atmosphere: 5

Great location quick service and followed my instructions for my order Service: Takeaway Meal type: Breakfast Price per person: $20–30 Food: 5 Service: 4 Atmosp... read more Great location quick service and followed my instructions for my order Service: Takeaway Meal type: Breakfast Price per person: $20–30 Food: 5 Service: 4 Atmosphere: 3

I came in about 6:00 in the morning. I patiently waited for almost 5 minutes no one acknowledge my presence. I made eye contact more than once. The girl who got... read more I came in about 6:00 in the morning. I patiently waited for almost 5 minutes no one acknowledge my presence. I made eye contact more than once. The girl who got my donuts was nice. The lady at the cash register was very rude. Food: 1 Service: 1 Atmosphere: 1

Friendly staff! I ordered a decaf coffee and was told to wait for a couple minutes. They were brewing a new batch. Though the wait was only for a minute, they g... read more Friendly staff! I ordered a decaf coffee and was told to wait for a couple minutes. They were brewing a new batch. Though the wait was only for a minute, they gave me two chocolate donuts along with my coffee. Such a nice gesture. The coffee was good and so were the donuts. Thank you guys! Service: Takeaway Meal type: Other