Toby Carvery Lincoln

I really wanted to praise your manager/assistant manager. I think her name was Charlotte. Unfortunately didn't get to eat as my mum had a fall in the restaurant. Charlotte was amazing and stayed with me and my mum till we got my mum ready to get in a car to go to hospital. Props to her though for guessing that my mum's ankle wasn't broken, that first aid training came in handy. Charlotte is an amazing person and you are lucky to have this staff member in your company. Me and my mum send our thanks

Long queue times to get food- staff was being shouted at while we got our food and then we found black plastic in our food. When we informed the manager they said it would be from the Yorkshire puddings (I’m gluten free and had no Yorkshire puddings) and didn’t seem that concerned

Fantastic staff, awesome food. Service was brilliant and was fully satisfied with the experience. Will definitely be back in the future.

I booked a table for my family and as a family with neurodiversity as usual I requested a quiet corner or booth ... on arrival it was hot there was a note on the door saying the air con was off and there would be fans on in the resteraunt. I was informed there was no quiet space ...the resteraunt wasn't overly busy several booths were free but the hostess decided that she would seat us center table in the resteraunt ...the absolute worst place to put a child with neurodiversity ... in the center of the noise When I challenged this she told me that she was short staffed and the table we had reserved the previous reservation had ran over as they arrived late When I pointed out the booths she became quite rude shouting quite loud again that they were short staffed and that she couldn't move us Which then drew attention to us which is what we didn't want I guess that was her way of punishing us We went for the meal ... I have to go up and get the kids first as they won't speak for themselves and then went up for mine The gammon was about to run out so the server saved 2 little scraps for my 3 year old that she took back off the emder child's plate ...and charged me for 2 proper portions There was no sausages for the king-size meal ... we will bring them over I was told they are just cooking ... OK they never arrived and were still not ready when we left They had no meat ... apart from beef which was all fat ... or turkey It was all still cooking ... They had no veg ... cauliflower cheese and carrots were all out and the peas and green beans were dryer than a flip flop in the Sahara... inedible...no mac and cheese tbf that doesn't belong on a roast dinner There was onion in gravy they were raw None of the meals were discounted ... we wernt offered an apology but expected to pay full price for half the food being missing and there inability to time manage No one came to ask if our food was OK like they usually do so they can see which meals u picked .. cos they knew we would complain Also there were only fans in the entrance and bar area where the staff stand I was abolutley shocked that they presented me with a bill for 75 quid .... I left there hungry it's a disgrace I appreciate that they were short staffed and I do sympathise but don't take booking and stop walkins. Using that as an excuse is just poor I'd like to also point out the other tables we were refused actually remained empty throughout our visit Wasn't worth 75 quid and I will be looking for a refund of some of not all of that

Went in for a family dinner in the evening, Ebony greated us at the door, she was nothing but polite and a credit to the team. Megs was our server, she was amazing, made sure we had everything we needed and that our food was up to standard. Amazing experience from start to finish.