Subway - Lima

If I could rate it 0 star I would have. We asked for 2 subs with chipotle sauce, none was put on one, and the other one had a funky flavored chipotle. The sandw... read more If I could rate it 0 star I would have. We asked for 2 subs with chipotle sauce, none was put on one, and the other one had a funky flavored chipotle. The sandwich looked smooshed together. Will never go back to this store.

One of the young employees was not doing his job very well. Moving slow. Rolling his eyes visibly at customers and sighing audibly. And there was hardly any org... read more One of the young employees was not doing his job very well. Moving slow. Rolling his eyes visibly at customers and sighing audibly. And there was hardly any organization. They almost lost our meal amongst other orders. Previously I had enjoyed going here. But after waiting 40mins to get my food and then having this kid do that...not sure I wanna try going back any time soon.

I am a new customer to this store on Elida Rd. Not able to give good review for the 2 visits I attempted to make . 1. First visit pm waited to pull up to order... read more I am a new customer to this store on Elida Rd. Not able to give good review for the 2 visits I attempted to make . 1. First visit pm waited to pull up to order station . 4 employees inside . Finally got to window to be told closed. Lights at drive thru on plus inside on with 3 employees in view . No sign or blocked lane indicating closed . Other. Customers prior waited on . 2. Second visit . Waited in line long time , got to window and had a polite greeting from male clerk . only positive to visit was this employee) explained I have a coupon for 6 inch sub received in mail from what I assume was Subway . WAS TOLD TO SHOW IT thru window then was told we do not take the coupon . Looked again at coupon to verify and sure enough it showed SUBWay. Question is to a subway owner or manager. If you had a coupon that stated for example Burger King or McDonald's or Wendy's where would you take it to be honored? Of course I took a Subway coupon to a like store . Opinion if you do not want to honor your company coupons then do not mail them to customers and then make a person wait a long time in line to find only discouragement . Wastes Customers time . Also if you are closed then block the drive up lane or turn off the lights to the menus board . All this is common sense and respectful to customers . Not sure of any future visit as attempting to understand the why of the matter.

Well I ordered a melt and double meat and got a cold sub with barely any meat read more Well I ordered a melt and double meat and got a cold sub with barely any meat

The customer service was excellent, and the restaurant is nice and clean. The food is served hot and fresh, and the oat-free cookies are absolutely delicious. D... read more The customer service was excellent, and the restaurant is nice and clean. The food is served hot and fresh, and the oat-free cookies are absolutely delicious. Definitely check it out!