Golden Chick - Liberty Hill

My wife had the worst experience with this edtablishement on 9/10. She walks into the restaurant to get a group pack/meal she waited 20 min at the counter. Had one guy look at her twice and not come and help take her order it took her saying is anyone gonna help me and finally someone very rude came to the counter and took her order which came out to around 56-60$ and asked if we could get a few plates and cups. They proceded to charger her an extra 7 dollars for cups and plates. When all we asked for was 3 plates and 3 cups. They charged my wife for large cokes.!!! When the order came out they slammed it on the counter. We would go all the time but after this totally uncalled for encounter with this pathetic staff. We will absolutely no longer come to this place I wish they would have left it chicken express!!!!! Those folks were way nicer!

Too bad there isn 't an option to leave 0 stars. I do not recommend this establishment will never give them another dime. I ordered a tender meal with seasoning packets a kids meal with Mac cheese. When I was handed the bag i didn 't see any seasoning packets. And while I was double checking that they didn 't put it in one of the boxes I noticed that my daughters kids meal had fries instead of the Mac cheese I had requested. I waited until a young man came to the window opened it without saying anything. I informed him of the mistake, he made me open the box lift up the roll. Then he shut the window walked away. A few moments lady another lady came to the window stating You didn 't order Mac cheese . Really?! I hope when you 're throwing away the extra Mac cheese 10 cents worth of a kids cup you realize it costed you a customer. I then said I had asked for spice packets didn 't get those either. She handed me 2. With the way that LH is expanding it won 't be long before there 's another option. Until then if we want to-go chicken we 'll make the drive elsewhere.

It?s amazing how consistently bad this location is. There has not been one time that my order wasn?t wrong. Plus the chicken is almost always dry, and in one instance, it?s was severely undercooked. I?ve txt the number on the receipt multiple times with feedback but never received responses. The only reason there are good reviews on here or the dq next door is because even a broken clock is right twice a day.

I've visited 3 times since they opened. First time the chicken was cold but I was starving so I made it work. I thought it was just that one time. 2nd and 3rd time I ordered a chicken sandwich and the chicken was so tough I had to toss it. Waste of money! Now the last time at least the fries were good. It's just so disappointing because this could be such a great spot if they just cared about quality and from these comments they should work on customer service. They should put out a tip jar to encourage the employees for do a better job. Just an idea.

Awesome! This place is much improved from its previous version, and they even offer complimentary ice cream!