Mcalister's Deli - Lewisville

Enough is enough!!! It seems as if every time we order from here, take it out or eat Uber, there are always missing or wrong items. I've probably talked to every shift manager they have about missing food. Always apologise and promise they're talking to their team, but then it happens again. As much as we love their food, it is not worth the aggravation, especially at their prices. If you like great food, even if a little expensive, and nothing against paying for things you have won?t, then this is by all means the place. But if you want what you pay, and don't want to argue with managers, then I would have to advise you to go elsewhere. Sad, but true. Great food, but terrible attention to detail and bad service.

The food is delicious, there?s no denying it. I absolutely love their Ruben and their broccoli soup. My issue is, the last 5 times we have ordered from them (both Uber and in store) we have had multiple missing items. EVERY SINGLE TIME. Usually it?s the items where there were two of the same item. It doesn?t seem like much but that money adds up and if we pay for an item, we should receive the items. This last order alone we weee missing $11 worth of items. As much as I love the taste of their food, it?s not worth the headache of having to either call and complain or drive to the store to get the issue resolved.

The food was okay but I find it unnecessary to have Italian dressing inside a turkey sandwich. Plus I needed to ask them not to add avocado. I just wanted a normal American but they try to make everything fancier than necessary. The ordering process was easy but it took forever to get the order out to my table. I even saw the lady go past me twice. The unsweet tea was good but it barely had any ice in the cup so it got warm very fast. It's also about 25 minutes from my house so it is really not worth going back here again.

Wife and I had lunch here. We walked in and the place had maybe 3 customers inside eating. We stood at the front counter for 10 minutes while the workers just looked at us and walked around. My wife is 36 weeks pregnant and she ordered a salad and sandwich. Her salad was rotten and slimy. It was way way way passed spoiled. I couldn?t believe they served that to a visibly pregnant women with the risks involved. They put somewhat new salad on top of it to try to cover it up. I ordered sandwich and potato. The potato was old and dark and you could tell it was cooked by chef mic ?microwave?. For 25 dollars for salmonella salad and old hard potato I?ll definitely be taking my business else where!! Stay away from this place unless you want food poisoning.

I love McAlister's. So many choices and you can choose to eat healthy or not so healthy. Everything I've had has been really good though.