Panera Bread - Leland
Panera Bread
Description
At Panera Bread, guests often rave about the cozy atmosphere and friendly staff, appreciating the clean, inviting environment and the quick service offered through their app. Dishes like the Autumn Squash soup and chicken salad sandwich frequently receive praise for their flavor and quality, enticing customers back for regular visits.
However, a wave of recent reviews reveals growing dissatisfaction, with reports of subpar ingredients in salads, issues with takeout orders, and concerns over food hygiene. A notable complaint involves finding plastic in the popular tomato soup, leading to frustration and a reluctance to return. While many cherish Panera for its comforting meals, these inconsistencies unveil a palpable decline in quality that has left some diners disappointed.
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Unfortunately, I found that about a quarter of the lettuce in my salad was wilted, slimy, or otherwise unappetizing, and there was absolutely no chicken on it. The fruits and veggies in the salad tasted as if they hadn't been rinsed, and some of the blueberries and strawberries appeared to be past their prime. Additionally, the French baguette was placed unwrapped on top of my salad in the bag, which was rather unhygienic. The fruit cup was similarly disappointing, with old and somewhat slimy strawberries and blueberries that were half spoiled. On a positive note, the mac and cheese and soup seemed acceptable. In total, we spent $29.30 and ended up throwing most of it away. As someone who rarely has time for lunch, spending this much money only to be unable to eat is quite frustrating. I don't anticipate returning anytime soon.
The restaurant is very clean and offers excellent service. The seating is comfortable, and there is outdoor seating available. The food is quite good, and parking is easy. However, I took off a star because the coffee is nearly $3.
I would advise against visiting this restaurant. The management is poor, and it seems rules are consistently enforced for some employees while others are exempt. I've witnessed substandard food being served on multiple occasions. In addition, there is a troubling amount of cursing among the staff, and many employees do not wash their hands. I've observed partially eaten food left around, except when inspections are scheduled. Moreover, coffee is often taken to the back and then brought right back out to customers instead of being freshly prepared.
One of my favorite places for lunch! Great variety and always fresh. So glad don’t have to go across the bridge to go to Panera! Rewards program is awesome also.
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