Smokin' Grille - Leigh-on Sea

Ordered food from Uber is an hour after the expected arrival time and it is not yet here. Restaurant also does not answer calls. Update: Food finally arrived and was delicious, terrible service from the restaurant not even calling

I have had no problem with the food before I even had a vegetarian burrito from here a few days ago and it was perfectly fine. Online it said the order had been taken, was accepted and was cooking. I ordered my food around 8 and ended up getting it 2 hours later! I had to call to complain because my food hadn’t turned up and they told me they couldn’t find my ticket number. When the food finally did arrive the burrito was warm and the chips where cold. I like the food their but I’m very disappointed by the service tonight.

Usually I would not be so down on a restaurant and normally I would not post a bad review. However, after receiving two very poor fajitas (both supposedly steak it was crammed with barely fried onion) I called the restaurant to complain about what we had received and was told by the manager (or owner, I wasn't told which) that the quality of the food they serve is akin to the Savoy Hotel. I have eaten at the Savoy and have spent time in Mexico and I can say, hand on heart, this meal did neither justice.

This company is an absolute jokeshop. Stay clear you have been warned. I ordered over hour and a half no food, contacted the webchat company who liase direct with mexicana grille, i was told they spoke to the manager apoligised and food was on route. 30 mins later still no food. Called Mexicana grille direct to complain and esculate to the manager was told that they didnt have my order or number for me but then backtracted and said they had the order number when i offered the order number i was given. Turns out they didnt process the order but at 11:pm would put it through as a special request. I wanted dinner at 9pm not at c midnight when it would may have arrived. I had to request a refund and i asked to speak with the manager to make them aware. I was told manager isnt there and that they wouldnt contact me back and as I had to ask for a full refund there was no need to involve the manager. The girl on the phone then said she was the manager ... seriously i am expecting this company to either be a tv wind up or on rouge traders soon. I feel sad that i had to give it even one star to add a review. Thank for nothing.... Update 22nd Jan: Still not recieved my refund i have had to raise with the bank and start a chargeback claim against mexicana grill. Stay away you have been warned.

Very disappointed in service. Driver extremely rude and when they missed an item out he’s threatening to check CCTV. Be my guest! Driver is the most lazy and rude person I have ever met to date. Unless they change this waste of a human do not bother with their delivery service. The person I spoke to on the phone however kudos to him!