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Contribute FeedbackNestled in Leicester's Cultural Quarter, The Exchange Bar presents a striking flat-iron building with a cozy, appealing atmosphere. However, customer experiences vary dramatically. While some patrons relish friendly staff and a vibrant ambiance during events like comedy festivals, others recount disturbing incidents involving rude staff and disorganized service. High drink prices and inconsistent availability of menu items have also sparked discontent. Despite these criticisms, positive reviews highlight the bar’s charm and potential, suggesting it may still be worth a visit—if one navigates the unpredictable customer service landscape.
One point to mention was the sound system - we used Bluetooth for music and found that the sound was louder in the bar area. It would be helpful for the venue to review their sound system/speakers for consistency throughout the space. Unfortunately, there were a couple of negatives from our experience. I would recommend that anyone booking the venue arranges to meet with the manager in person beforehand to confirm all details. We followed the manager's instructions to arrive at lunchtime on Saturday but were unable to set up as the room was already booked, causing inconvenience as we had traveled 8 miles and paid for parking. Additionally, while the terms and conditions stated a deposit and cleaning fee, we were surprised to find that the venue was not as clean as expected. We ended up cleaning ourselves with some help from the staff due to a mix-up with the venue hire. I questioned the purpose of the cleaning fee, especially considering a friend who had rented the venue previously was not charged. I requested a refund of the cleaning fee as a gesture of goodwill but have not received a response. Perhaps renaming the fee to a "venue fee" would better reflect its purpose.
We loved the wide variety of ales and the great customer service at this restaurant. We will definitely be back next time we are in Leicester.
Tamzin provided excellent service with a smile every time I approached the bar. I enjoyed chatting with her and appreciated the great service, which made for a delightful evening out. I frequented the bar often and she always made me feel welcome.
Very badly managed lying bar manager and assistant store manager, you hire this place and they make excuses to shut your party down early as they only have one member of staff running an event for 80 people. Joke of a place and dirty basement
Always wanted to visit as such a stunning historic building and our visit didn’t disappoint. Fine selection of drinks and a great ambience having first watched a matinee show at The Curve. Will certainly return
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