Fire Lake Grill House And Cocktail Bsr

Booked an afternoon tea for my mum’s birthday, no staff at the restaurant (despite having a booking and 2 other customers sat eating). After waiting 10 minutes I had to ask a different staff member if any staff were in the restaurant, she was very helpful and then made a call and a staff member appeared to seat us. Afternoon tea itself was disappointing, sandwiches were not as advertised a “toasted club sandwich” was a BLT, a “salmon and cream cheese bagel” was a ham sandwich and a “beetroot and humous wrap” was a sandwich with a mysterious red paste. Our server didn’t explain any substitutions before walking off. She did refill our tea, provide milk sugar etc in a timely manner when asked. The server would sometimes not be present visible for a prolonged period of time which would have caused issues had you wanted anything to request the bill. At 1pm when there are customers present this surprised me (I.e. if it was immediately after breakfast rush or just prior to evening meal I would understand them having lots of other tasks). For such a highly regarded hotel we were both disappointed and though the food was fine (despite the quiches but that’s personal preference) we wouldn’t recommend it for an afternoon tea to others.

Best burger and chips I’ve had in a long time. Kimberley and Eve made me feel very welcome and their standard of service was excellent. I can’t fault the food not the service. I will return.

I must be missing something. It calls itself a grill house and the website makes it sound like all manner of high quality steaks are served. We turned up at 4.50 to be presented with a very small menu offering one steak, but the rest no more than usual pub fare fish and chips, burger, curry, pizza. Was that the lunch menu I wonder? Didn't have time to go elsewhere so we had fish and a burger. Burger was OK once past the unbearably sweet relish but the fish was minuscule honestly what I'd give a child and the peas were dried up and actually burnt in places (microwave? . Pretty blah overall and over priced. The cutlery and floor were dirty. However, what really stuck in my craw was that after being ignored by 7 members of staff for at least 5 minutes, when someone eventually arrived to sest us despite only 3 tables being occupied and it being very early we were smartly marched through the restaurant and put around a corner behind a wall where the high chairs and other supplies were stored. Would this have happened if we were 20 something beautiful things with perma tans and 6 inch heels rather than the smartly dressed 50 odds we are? I think not. Don't think I didn't notice. Absolute disgrace

Very quiet, Poor/slow service Rice was cheap, very poorly cooked or from a packet. Cocktails are delicious.

The steak and burgers were decent, but a bit pricey. The service was a mess - they had no record of our booking and confused us with another reservation for afternoon tea. Despite booking for lunch, they had to open the kitchen for us at 12:30pm on a Friday. The whole booking process was difficult and full of miscommunication. We were disappointed with the staff's lack of readiness for a top steak house in Leeds as rated on TripAdvisor and Google. At the end of our meal, the waitress handed us a card reader with a total amount on the screen without explaining what it was for. It turned out that the service charge was included in that amount, which was misleading. The only competent staff member was the waitress who brought condiments and served desserts. Overall, we will not be returning to this restaurant.