Dunkin' - LEE

Normally are very good and welcoming, but have a tendency to keep your order behind the counter instead of putting it up on the mobile order shelf. And while yo... read more Normally are very good and welcoming, but have a tendency to keep your order behind the counter instead of putting it up on the mobile order shelf. And while you’re trying to ask someone for it they just ignore you : Food: 5 Service: 2 Atmosphere: 2

If I could give them zero stars I would. Back in October we walked into this location and were instructed that we had to use the kiosk to order and that no orde... read more If I could give them zero stars I would. Back in October we walked into this location and were instructed that we had to use the kiosk to order and that no orders were taken over the counter. We ordered at the kiosk as instructed and we ordered munchkins. We were then told there are no more munchkins which we were unaware of. We asked for a refund for the munchkins and the employee went to check with the manager. He came back and stated they can not give us a refund. So we left with no munchkins yet paid for them. The whole time he was chewing on a straw, as he was pouring the coffee he was smashing the tap with the with the handle and he was just very unprofessional. Still trying to work with corporate to get our money back and have been unsuccessful. Will definitely never be back to this location again and will think about going elsewhere for coffee in the future

My son and I went in to get donuts for him not a single person in line not even 1 not even one vehicle in the drive thru. We were told by ELLIOT our best bet is... read more My son and I went in to get donuts for him not a single person in line not even 1 not even one vehicle in the drive thru. We were told by ELLIOT our best bet is to use the drive thru or use the kiosk. He refused to grab 2 donuts for my son and walked away Meal type: Other Price per person: $1–10

Service: Takeaway Meal type: Breakfast Price per person: $10–20 Food: 5 Service: 4 Atmosphere: 4 Recommended dishes: Dunkin' Refreshers, Doughnut read more Service: Takeaway Meal type: Breakfast Price per person: $10–20 Food: 5 Service: 4 Atmosphere: 4 Recommended dishes: Dunkin' Refreshers, Doughnut

We always order on the mobile app and even though the Dunkin’ in Lee is closest to us we find that we get better quality food and service from a location furthe... read more We always order on the mobile app and even though the Dunkin’ in Lee is closest to us we find that we get better quality food and service from a location further away in Pittsfield. I’ve had the Snackin’ Bacon before from other locations and it’s always tasted as decribed. We got it from the location closest to us and it was an absolute waste of time and money. It was nothing but crumbs, probably the last of what they’d sold for the day. It smelled and tasted like it was old and burned. Indicative of why we’d always avoided this location. It doesn’t help to call the store because no one answers, if you call the 800 number, you’ll be directed back to the store or you won’t be able to understand the person you talk to. The website is an absolute JOKE. The more automated things get, the less people remember how to treat people like people. Do BETTER Dunkin’!!!!