Stop - Le Roy

Overall, a good place to stay one night. Bed comfortable, and we slept well. Bathroom needs a bit of repair near the tub behind the door, but otherwise things seems in good repair. Breakfast was very good, eggs, sausage, pancakes, biscuits and gravy, cold cereal, pastries, anything you could want. Would stay again.

Our credit card information was stolen from someone at this hotel and an apple computer ordered on my card for $477. The reason I know it originated from this hotel was because a friend who was staying at the hotel at the same time also had their information stolen and a purchase made for $228. We did not use this credit card anywhere else on our trip so we know it originated from there. I’ve been on hold for 20 minutes trying to notify corporate. A complete headache. Staff unprofessional and the hallways unclean.

The room smelled like old cigarettes. There was no soap in the bathroom. There was a lightbulb burnt out in the bathroom. I usually go out of my way to find a Holiday Inn. Very disappointed. It was overpriced due to events going on either city, and the cities were booked.

The room was very clean, mattresses very comfortable. The eggs for breakfast were the best scrambled eggs I've ever had in a hotel. And the bacon was crispy and very good quality. I would stay here again.

I stayed at this hotel enroute to Florida for my winter travels. I left a shoulder canvas bag in lobby. When I called the hotel about my bag they assured me they would check with day staff. I found out from the manager Carol that my bag is safe in her boss office and since I am a gold member of IHG they would send my bag complimentary. I was so happy as I had some personal things in that bag that I needed and wanted. I didn’t receive the bag in a timely manner and started calling about every ten days. The answer always was her boss is taking care of it. It is now 2.5 months later and still no bag. Carol has given me her boss email address. No response to my email. I contacted corporate customer relations for help. They have not had any response. I am so sad and disappointed that this package has never been returned to me nor have I received an answer that sorry, the bag is lost. The only answer I have had is the bag was sent. There is no tracking number for me to know if such was true. An IHG member, Nancy M Minnesota