Firehouse Subs 51 Baseline - Laveen

Always have your order right, ready for pick-up if you need a certain time. Super friendly staff, always greeted with a Hello and a smile.

What bummed me out today I asked for a Medium Coke and the trainer didn't understand me so I left without a drink. When ask I needed anything else. If they didn't understand they ask. I did add a tip and really regret it. I did a test with all the sub sandwich. Firehouse Sub was my number 1. Yep disappointed. Now I have to tell my friends to go to the other top 2 because it's touch and go if you get your full order.

I ordered my subs online which I?m learning is becoming a headache. My orders are always wrong or something is missing no matter what restaurant it is. First I would like for them to stop putting online orders by the door for anyone to grab. No one verified that it was my order I was taking.. meaning anyone could walk in , see the name and say yes this is me. Second I added cucumbers to my Italian sub and I had none. The sub was delicious and very delicate. The gluten-free bread was falling apart on me. I enjoyed the sub.. just disappointed I didn?t get the added side. It was three staff working and they didn?t look my way.. so I can?t say if they were friendly are not. They should engage more with walk in customers. My husband ordered a small spicy chicken sub and he didn?t have any complaints. He enjoyed it.

Came here with my mom whose a picky eater. She demanded going to a Subway, I said let's check this place out. So glad I did!! We opted for the firehouse combo where we got a small sandwich and chili on the side. Both sandwiches ordered were delicious and the atmosphere was nice and calm. The service was friendly and fast. The only downside is they forgot the bacon on my sandwich, but everything else was great!

My husband ordered a steak and cheese for me with toppings I wanted that was different from the specialty steak and cheese. Apparently you have to Specifically say, I would like to customize my sandwich or they will build the specialty and not put anything you requested on there. I asked for Monterey Jack cheese, cucumbers, banana peppers and BBQ sauce. As you can see in the photo there isn 't any cucumbers, no BBQ and No cheese. I called to see if they can make this right. The manager said they cannot! What kind of manager wouldn 't want to make a customer happy? This one! Stay away from this location.