Au Coq - Feedback

Cancelled my uber order 1 hour before they closed. No idea why. A second time as well. Tried emailing them based on their reply.. and we've no answer months lat... read more Cancelled my uber order 1 hour before they closed. No idea why. A second time as well. Tried emailing them based on their reply.. and we've no answer months later.

Wrap was good, but it should not take more than 30 minutes to get a wrap out when theres almost no one in the restaurant read more Wrap was good, but it should not take more than 30 minutes to get a wrap out when theres almost no one in the restaurant

When you order by mistake for the hour and you call and you tell them can you cancel the order and they say yes 2 min later they call back to say it’s not possi... read more When you order by mistake for the hour and you call and you tell them can you cancel the order and they say yes 2 min later they call back to say it’s not possible. It’s kind of nonesense they call me to say cancel it through Uber so I get charged for an order They didn’t do yet. Before you say I don’t know the systeme of Uber how it works, I run 4 franchise restaurant I know exactly how Uber works on the restaurant side. You are just greedy and know nothing about custommer service. I don’t like writing a bad review about a restaurant because of the hard time we having about staff and hard custommer etc… but my request was simple cancel the order I’ll be home around 6 and I’ll order after. It’s the fact you say yes I’ll cancel and you don’t do it, I find it greedy and believe me it’s not the 40$ that bothers me it’s the principe that you didn’t have the gut to say no I won’t cancel.

The food is good, but what’s the point of having an online order pickup option if I still have to wait 10 to 20 minutes every time I arrive? read more The food is good, but what’s the point of having an online order pickup option if I still have to wait 10 to 20 minutes every time I arrive?

Tonight, we decided to indulge in our usual Tuesday night chicken dinner. We placed our order for two chef's choices and one hot chicken with white meat, only t... read more Tonight, we decided to indulge in our usual Tuesday night chicken dinner. We placed our order for two chef's choices and one hot chicken with white meat, only to find that the price had skyrocketed to $39.95 with tax. We live just five minutes away, but when we arrived home and opened our dinners, we discovered we had received the wrong order: one order of filets, one order of nuggets, and one order of wraps. We promptly returned to Au Coq to inform them about the mistake. The staff member quickly retrieved our correct order at 6:32 PM, although the ticket indicated it had been ready by 6:01 PM. Unfortunately, by the time we got home, the food was cold. The coleslaw was inedible and ended up in the trash as it had turned into a thick, creamy mush. Regrettably, after this experience, we’ve decided that our next chicken dinner will be from the nearby St. Hubert instead. We're extremely disappointed, especially given the significant price increase for such low-quality food. It no longer feels like a special treat!

I am extremely disappointed with Au Coq in Laval (Cartier). I placed my order at 5:22 PM, and I've been waiting for hours without any delivery (it's now 7:00 PM... read more I am extremely disappointed with Au Coq in Laval (Cartier). I placed my order at 5:22 PM, and I've been waiting for hours without any delivery (it's now 7:00 PM). Their online service is severely lacking in efficiency and reliability. I strongly advise against using it. It's unacceptable for a restaurant to disregard customers' time like this. It’s better to order from somewhere else or use a different method if you really want to eat here. What a letdown!

Excellent quality, affordable prices, very clean, and fantastic staff. read more Excellent quality, affordable prices, very clean, and fantastic staff.

I've been ordering from this restaurant for years and everything used to be fine. However, for the past month or two, my orders have regularly taken over 1.5 ho... read more I've been ordering from this restaurant for years and everything used to be fine. However, for the past month or two, my orders have regularly taken over 1.5 hours to arrive, and they often come cold. I'm very disappointed.

I'm updating my review because the service has become excessively slow. I called ahead for a pickup order and still ended up waiting nearly 30 minutes at the re... read more I'm updating my review because the service has become excessively slow. I called ahead for a pickup order and still ended up waiting nearly 30 minutes at the restaurant. I could understand if it were busy, but there were hardly any customers, and it was evident that the staff was taking their time. My last two visits have been disappointing, so I won't be returning.

Tonight, we were looking forward to our usual Tuesday night chicken dinner. We ordered our standard two chef's choice meals and one hot chicken with white meat.... read more Tonight, we were looking forward to our usual Tuesday night chicken dinner. We ordered our standard two chef's choice meals and one hot chicken with white meat. However, the prices have skyrocketed to $39.95, including tax. Since we live just five minutes away, we expected everything to be fresh. When we arrived and opened our meals, we were shocked to find an order of filets, an order of nuggets, and one order of wraps instead of what we had ordered. We immediately returned to Au Coq to inform them of the mistake. The staff member quickly retrieved our order, which our receipt stated was ready at 6:01 PM—yet it was now 6:32 PM. Unfortunately, once we got home, we realized everything was cold. The coleslaw was so unappetizing that it ended up in the trash, resembling a thick, mushy mess. Sadly, after this experience, we’ve decided that next time we want chicken, we’ll go to the nearby St. Hubert instead. We felt very disappointed, especially given the significant price increase for such poor quality. It no longer feels like a special treat!

We stopped here on our way home from a visit to Fallingwater, the Frank Lloyd Wright Kaufmann home. read more We stopped here on our way home from a visit to Fallingwater, the Frank Lloyd Wright Kaufmann home.

Delicious food and excellent serviceCan't go wrong here with any selection Our server Benjamin was very helpful and attentive. read more Delicious food and excellent serviceCan't go wrong here with any selection Our server Benjamin was very helpful and attentive.

I have been to Angelo's many times, but the past times I have been there have not been good experiences. read more I have been to Angelo's many times, but the past times I have been there have not been good experiences.