Le Bistrot Du Palais - Laval

I should've checked Yelp before I drove here from Yankee Candle.

Poorest service ever. Made us wait 15 minutes outside of the drive through to get our order. All the staff members were rude and the place was a mess .

We pulled up to the drive through window and one of the employees yelled, "Yeah, that's so f***d up!" So classy.

This must be the worst experience in a restaurant I have had. There was a large group,of us, including a big group of young children. We booked a table outside and some of our party had eaten there before, with a good experience and service. We asked for the children to get there food served before us and even ordered it about10 minutes earlier to the adults. The poor waitress had to cope with taking the order and serving all the foods, whilst getting more drinks and dealing with our building grievances. Most of the adults meals came out first, with no sign of the children's, a few adults dishes didn't come out until we had all finished our meals and still no sign of the children's food. They waited over 45 minutes for their food, whilst we had all finished ours. ! When a couple of us went to complain the Manager made no attempt to apologise or acknowledge any issue with it and wouldn't even come out to rectify the situation. He left the young waitress to deal with it all, even though there were quite a few other waitresses around to see to other customers. It was just a catalogue of issues that were extremely poorly handled and could have been hugely helped with a positive reaction by the Manager. I am giving 1 star for rating and this is because the food I had was excellent.

The property is stunning and a lot of money has been poured into this location. Stunning terrase and all very nicely appointed. The food is adequate , normal french bistro. However, the staff is absolutely terrible. Very unproffessional and so so so slow. We waited 35 minutes for 2 coffees. I went in 2 times from the terrasse to the gossiping staff at the bar counter. There were more staff on call then guests and still so slow. Second try was no better. A simple lunch is a 2 hour ordeal waiting waiting waitng. I have several friends that have been here independently and everybody says the same thing. Its a bit of teh joke of Laval. Not sre what these guys are thinking.